Front Desk Hotel Clerk

Job summary

Register arriving guests, assign rooms, and manage room reservations, including taking, changing, and cancelling bookings. Provide information about hotel facilities and services, handle telephone calls and messages, arrange requested wake-up calls, and deliver customer service.

Job details

Overview Languages English or French Education Secondary (high) school graduation certificate Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Register arriving guests and assign rooms Take, cancel and change room reservations Provide information on hotel facilities and services Answer telephone and relay telephone calls and messages Contact customers to deliver requested wakeup calls Provide customer service Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Participates in a government or community program or initiative that supports persons with disabilities Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Support for youths Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people

What you’ll do

Register arriving guests, assign rooms, and manage room reservations, including taking, changing, and cancelling bookings. Provide information about hotel facilities and services, handle telephone calls and messages, arrange requested wake-up calls, and deliver customer service.

Requirements

A secondary school graduation certificate is required. No prior experience is required, as training will be provided; English or French language ability is listed.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Reservation Management
• Telephone Handling
• Message Relay
• Wake-Up Call Coordination
• Customer Service
• Hotel Information

Job areas

• Hospitality
• Customer Service & Support