Part-Time Floater Front Desk Administrator (Head Office - Niagara)

Job summary

The administrator will manage incoming telephone calls and greet customers arriving at the dealership showroom. Additionally, they will perform administrative duties including motor vehicle licensing and vehicle inventory management.

Job details

Drive For Excellence Performance Auto Group is currently seeking a Part-Time Floater Front Desk Administrator to join our Niagara dealerships. The successful candidate will be primarily responsible for answering and routing telephone calls and greeting new arrivals upon arrival to the sales floor. The ideal candidate will have excellent customer service skills, a strong work ethic, and a willingness to learn and succeed. As well, the candidate will not mind traveling throughout Niagara for receptionist shift coverage at our stores as required. As this position is on-call, Day and evening availability, along with weekends are also required. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: * Great Experience: Every customer is entitled to a great experience * Integrity: We are honest and transparent in our actions * Diversity: We are stronger through the inclusion of people, brands and ideas * Innovation: We passionately embrace opportunities for new and continuous improvements * Empowerment: We encourage and support our people in taking initiative * Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: * Answer and direct all incoming calls in a courteous and professional manner. * Strive to minimize the amount of time customers are placed on hold. * Greet showroom customers and assist with basic inquiries. * Communicate messages to appropriate parties in a timely manner. * Update dealership schedule/directory on a regular basis. * Motor vehicle licensing administration. * Vehicle inventory administration. * Perform other related administrative tasks as required by management. What you’ll need to succeed: * Must have Daytime/evening and weekend availability as this position is on-call. * May be required to work on Saturday as per business needs. * A reliable motor vehicle is considered an asset. * Strong oral and written communication skills. * Minimum of 1 year customer service experience required. * Reception and/or Dealership experience is considered an asset. * Must be team oriented with a positive attitude. * Willingness to be trained on motor vehicle licensing. * Able to meet deadlines and work well under pressure in a fast-paced environment. * Personable, reliable, courteous. * Strong computer skills and experience with Google Drive is an asset. What’s in it for you? * Excellent management support and guidance * Opportunities through our Internal career mobility program * Discount on vehicles, service and parts for you and your family * Free and engaging employee events * Did we mention we love giving back to our communities?! Job Type: Part-Time (minimum 20 hours per week) - Permanent Compensation (expected hourly wage): $18.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The administrator will manage incoming telephone calls and greet customers arriving at the dealership showroom. Additionally, they will perform administrative duties including motor vehicle licensing and vehicle inventory management.

Requirements

Candidates must have at least one year of customer service experience and the ability to work flexible hours including days, evenings, and weekends. A reliable motor vehicle is considered an asset for traveling between dealership locations.

Benefits

• Management support and guidance
• Internal career mobility program
• Discount on vehicles, service and parts
• Employee events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Reception
• Administrative tasks
• Motor vehicle licensing
• Inventory administration
• Communication skills
• Computer skills
• Google Drive
• Time management
• Teamwork
• Problem solving
• Communication
• Management
• Honesty
• Strong Work Ethic
• Innovation
• Sales
• Professionalism
• Customer Service
• Positivity
• Willingness To Learn
• Proactivity
• Empowerment
• Administrative Functions
• Computer Literacy
• Ability To Meet Deadlines
• Team Oriented
• Showrooms

Job areas

• Customer Service & Support
• Administrative
• Retail
• Sales
• Front Desk Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

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