Supervisor, Housekeeping - Year-Round - Full Time

Year Round WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE-$23.27 FULL TIME HOURS: 5 shifts per week 8-hour shifts WHAT WILL I BE DOING? The Housekeeping Supervisor will inspire and engage employees to provide great experiences for guests, owners and employees. Using motivational leadership and open communication skills, a leader will motivate staff to meet and exceed service standards, and will promote a seamless, hassle-free guest experience, taking ownership of both the guest and employee experience. Taking ownership to ensure quality of room cleanliness, daily services, public space cleanliness, timely delivery of services, and anticipation of guest needs. Coaching and developing up to 25 Room Attendants through room audits, semi-annual performance appraisals, one-on one meetings, and regular communication, and recognition programs. Also includes daily leadership of Public Space teams. Promoting BMR Health and Safety standards and initiatives Leading daily briefings and team meetings WHAT DO WE NEED FROM YOU? Minimum of 2 years previous Housekeeping or Hotel experience. Previous leadership experience with a proven record of successful conflict management and strong interactions with guests and employees. Intermediate computer knowledge, MS Office required, knowledge of Property Management software an asset. *This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.

The Housekeeping Supervisor leads and motivates a team of up to 25 Room Attendants to ensure high standards of cleanliness in guest rooms and public spaces. They are responsible for conducting audits, performance appraisals, and daily briefings to maintain a seamless guest experience.

Candidates must have at least 2 years of housekeeping or hotel experience and a proven track record in leadership and conflict management. Proficiency in MS Office is required, while knowledge of Property Management software is considered an asset.

• Complimentary and Discounted Access to Blue Mountain Attractions • Meal Discounts • Retail Store Discounts • Free Therapy and Wellness Resources • Employee Events • Free Direct to Lift Access to Iconic Ski Resorts

Identified from the job description. Confirm important requirements above.

• Motivational Leadership
• Conflict Management
• Room Audits
• Performance Appraisals
• MS Office
• Property Management Software
• Staff Coaching
• Quality Control
• Health and Safety Standards
• Guest Experience Management

Minimum experience

2+ years