Server - Casino Victoria

Job summary

The server is responsible for taking guest orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. Additionally, the role involves setting up banquet areas, processing payments, and maintaining compliance with health and safety regulations.

Job details

Position: Server Position Summary Under the direction of the F&B Manager, this position is responsible for supporting the culinary team in delivering quality food offerings. The successful candidate will report to the Manager, Food and Beverage and will be an integral part of our Food and Beverage team. The main responsibilities for this role will be assisting with room set up including banquets and serving of guests. The successful candidate will be responsible for, but not limited to the following * Taking guests orders and making recommendations * Serving the guests and checking to ensure satisfaction * Informing guests of any daily specials * Explaining how menu items and beverages are prepared * Preparing food and beverages if applicable * Presenting bills upon request and taking payments * Removing empty glassware * Covering other sections if required * Liaises and communicates effectively with all appropriate operational departments * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performing other duties as assigned or directed. Qualifications * Minimum of 6 months of recent cash handling and customer service experience * Exceptional interpersonal and communications skills * Ability to handle multiple tasks at one time * Must be able to work in a fast paced, busy environment * Must be able to stand for long periods of time * Must work well under pressure * Ability to work well in a team environment with strong communication skills * Ready and willing to work a flexible schedule including evenings and weekends * Ability to successfully obtain and maintain a Gaming Registration with Independent Gambling Control Office (IGCO) * Ability to successfully obtain and maintain Serving It Right Work Environment Considerations * Regular restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours. * This role requires a flexible schedule that adapts to the business needs of a busy operation; will have non-traditional work hours including evening and weekend shifts. Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

What you’ll do

The server is responsible for taking guest orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. Additionally, the role involves setting up banquet areas, processing payments, and maintaining compliance with health and safety regulations.

Requirements

Candidates must have at least 6 months of recent cash handling and customer service experience. Applicants must also be able to obtain and maintain a Gaming Registration and Serving It Right certification.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Food service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Interpersonal skills
• Communication skills
• Multitasking
• Food service
• Beverage service
• Teamwork
• Problem solving
• Time management
• Communication
• Problem Solving
• Restaurant Operation
• Interpersonal Communications
• Customer Service
• Time Management
• Cash Handling
• Health and Safety Regulatory Compliance
• Workplace Inclusivity
• Food Services

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Casino Cashier
• Waiter / Waitress
• Waiters
• Waiters and Waitresses