Executive Housekeeping Manager

Job summary

The Executive Housekeeping Manager is responsible for the daily operations of the housekeeping department, including staff supervision, scheduling, and quality control. They ensure that all guest rooms and public areas meet the highest standards of cleanliness and service.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. The Executive Housekeeper will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the General Manager. JOB REQUIREMENTS: Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling. Superior time management and organizational skills Strong interpersonal skills with an emphasis on leadership ability Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team Knowledge of computers including MS Word, Excel and Internet Knowledge of health and safety standards Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels Knowledge of laundry operations DUTIES: Responsible for the day-to-day operation of the Housekeeping Department Assist in recruiting and retaining a strong service oriented team Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service Conduct guest room and public area inspections Monitor and manage labour efficiencies and all other departmental costs Ordering of departmental supplies and conduct monthly linen inventories Scheduling for Room Attendants, Public Area cleaners and Laundry staff Maintain proper lost and found procedures. Assist in training of new team members Ensure Sandman Hotels, Inns & Suites policies and procedures are followed APPLICABLE SKILLS: Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. BENEFITS Rewards, Recognition, Team Events & Milestone Awards Team Member and Friends & Family Hotel Discounts Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more! Discounts at Grouse Mountain & Revelstoke Mountain Resort Career Development, Training & Internal Promotion Opportunities Employee & Family Assistance Program (Mental Health, Legal & Financial Support) Employee Referral Bonus Program RRSP Matching Program Extended Health, Dental, Vision & Life Insurance Complimentary Hotel Stays Tuition Credit Program Supportive, Inclusive Workplace Culture SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE** Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

What you’ll do

The Executive Housekeeping Manager is responsible for the daily operations of the housekeeping department, including staff supervision, scheduling, and quality control. They ensure that all guest rooms and public areas meet the highest standards of cleanliness and service.

Requirements

Candidates must have at least 3 years of housekeeping experience, including 2 years in a supervisory role within the hotel industry. The role requires strong leadership, organizational skills, and the physical ability to work in a demanding, fast-paced environment.

Benefits

• Competitive employee compensation package • Hotel discounts • Restaurant dining discounts • Grouse Mountain and Revelstoke Mountain Resort discounts • Career development and training • Internal promotion opportunities • Employee and family assistance program • Employee referral bonus program • RRSP matching program • Extended health insurance • Dental insurance • Vision insurance • Life insurance • Complimentary hotel stays • Tuition credit program

Listed skills

• Time management · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Leadership
• Team training
• Staff scheduling
• Inventory management
• Health and safety compliance
• Problem-solving
• Time management
• Interpersonal skills
• Laundry operations
• Customer relations
• Attention to detail
• MS Word
• Excel
• Recruitment
• Health And Safety Standards
• Influencing Skills
• Workplace Inclusivity
• Basic Internet Skills
• Decisiveness
• Influencing Without Authority
• Organizational Skills
• Positivity
• Motivational Skills
• Microsoft Word
• Asset Management
• Mental Health
• Customer Relationship Management
• Management
• Housekeeping
• Cleanliness
• Customer Service
• Finance
• Marketing
• Hospitality Industry
• Impact Assessment
• Interpersonal Communications
• Problem Solving
• Labor Economics
• Operations
• Restaurant Operation
• Time Management
• Scheduling
• Enthusiasm
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Administrative
• Executive Housekeeping Manager
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers