Overnight Front Desk Agent

Job summary

The Overnight Front Desk Agent is responsible for greeting guests, managing check-ins, and settling accounts while ensuring high service standards. Additionally, the role involves conducting night audit procedures and monitoring communication platforms to address guest requests and complaints.

Job details

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories! Pay Rate: $20.33/hour Job Duties Include: Greet, check in and settle guest accounts while ensuring all service standards are followed Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Conduct Night Audit Procedures Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms Qualifications Qualifications: Previous experience as Night Audit or Front Desk Reception Agent an asset Previous Property Management System (PMS) experience an asset Proficient in the English language (verbal & written), second language an asset Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Overnight Front Desk Agent is responsible for greeting guests, managing check-ins, and settling accounts while ensuring high service standards. Additionally, the role involves conducting night audit procedures and monitoring communication platforms to address guest requests and complaints.

Requirements

Candidates should have previous experience in night audit or front desk reception and proficiency in English. Strong communication, organizational, and administrative skills are required to manage multiple priorities effectively.

Benefits

• Subsidized onsite accommodations • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health coverage • Orthodontics coverage • Fertility drugs coverage • Gender affirmation coverage • Defined contribution pension plan • Employee travel program • Mountain explorer travel program

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Night audit
• Front desk operations
• Customer service
• Communication
• Analytical skills
• Organizational skills
• Administrative skills
• Property management system
• Switchboard operation
• Conflict resolution
• English proficiency
• Communication Platforms
• Administrative Functions
• Service Standards
• Auditing
• Mental Health
• English Language
• Orthodontics
• Property Management Systems
• Switchboard Operator

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks