Front desk agent

Job summary

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.

Job details

Overview Languages English Education No degree, certificate or diploma Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Clerical duties (i.e. faxing, filing, photocopying) Work with minimal supervision Experience and specialization Computer and technology knowledge Multi-line switchboard Spreadsheet Internet Additional information Security and safety Bondable Transportation/travel information Own transportation Benefits Health benefits Dental plan Disability benefits Financial benefits Group insurance benefits Life insurance Other Benefits Free parking available

What you’ll do

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.

Requirements

No prior experience or formal degree is required as training will be provided. Candidates should have basic computer knowledge, including spreadsheets and internet usage, and be bondable.

Benefits

• Health Benefits • Dental Plan • Disability Benefits • Financial Benefits • Group Insurance Benefits • Life Insurance • Free Parking

Listed skills

• Customer service · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Reservation Management
• Customer Service
• Foreign Currency Exchange
• Payment Processing
• Clerical Duties
• Multi-line Switchboard
• Spreadsheets
• Internet

Job areas

• Hospitality
• Customer Service & Support
• Administrative