Head Server (Supervisor)

The Head Server is responsible for ensuring food is served in a courteous and efficient manner, following proper food handling practices, while providing oversight of work schedules, staff performance, sanitation, and safety. The Head Server is a team player, with a passion for delivering an outstanding dining experience. They offer exceptional service and support, have an empathetic and respectful approach, and a customer-focused mindset. Food Service: • Serve meals in a courteous and efficient manner, providing exemplary customer service. • Maintain knowledge of the menu, dietary restrictions, and available items. • Strictly adhere to food and safety standards. • Follow correct serving techniques for all types of food and beverage on the menu. • Listen to and solicit resident feedback regarding their dining experience. • Ensure serving areas, dining room, dishes, floors, etc. are cleaned and set to specific standards. Supervisory: • Provide orientation and ongoing training to team members. • Direct and guide team members on the correct serving techniques. • Collaborate closely with the General Manager regarding performance issues and complete annual performance evaluations for team members. • Create schedules to ensure efficient and productive service for all meals. • Promote The Berkeley’s Ethics Policy to all staff under their direction and act in accordance with The Berkeley Ethics Policy. • Maintain knowledge of and act in accordance with Company Standards, Conduct and Expectations. • Promote a positive team spirit within the Dining Room. Health, Wellness, Safety • Maintain a safe and healthy work environment to ensure the systematic application of the best safety practices. • Ensure all standards of sanitation are adhered to. • Ensure adherence to all fire procedures and continued participation of all team members in fire safety drills. • Ensure incident and accident investigations are both timely and thorough. • Maintain a good understanding of WHMIS principles and ensure compliance within the Health Care Team. • Follow all health and safety legislation as it relates to the Nursing and Health Care Departments. • Participate in Health and Safety training as required.

The Head Server oversees daily dining room operations, ensuring high-quality food service and adherence to safety and sanitation standards. They are also responsible for training staff, creating work schedules, and conducting performance evaluations.

Candidates must have experience in food service and supervisory roles, with a strong understanding of safety regulations and health legislation. Excellent communication skills and a customer-focused mindset are required to lead the dining team effectively.

• Customer servicePreferred
• CommunicationPreferred
• Food servicePreferred

Identified from the job description. Confirm important requirements above.

• Food service
• Staff supervision
• Customer service
• Sanitation standards
• Safety compliance
• Training and orientation
• Scheduling
• Performance evaluation
• WHMIS
• Fire safety
• Menu knowledge
• Team leadership
• Conflict resolution
• Communication
• Empathy
• Ethical Standards And Conduct
• Customer Service
• Food Services
• Food Safety And Sanitation
• Nursing
• Performance Review
• Safety Standards
• Sanitation
• Safety Training
• Workplace Hazardous Materials Information Systems
• Investigation

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Server Supervisor
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week