Restaurant Shift Supervisor - Kelowna Airport (Year-round)

* $22.50 / hour - $26.50 / hour * Full Time Availability * Dental, Vision, Prescription, Medical Benefits for Full-Time Employees * Free Employee Parking SSP Canada operates several restaurants throughout Kelowna International Airport, including: White Spot, Tim Hortons, Subway, and retail stores. This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance [https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance] At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles. Responsibilities as a Restaurant Shift Supervisor includes: * Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. * Understand that our guest is our #1 priority. * Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. * Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. * Communicate and clarify major job duties, priorities, and expectations to team members * Provide support, direction, and encouragement in helping the team succeed in delivering business goals. * Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly * Assist team members in developing the skills and abilities necessary for improved performance. * Responsibility for overseeing cash duties. Qualifications and Experience * Minimum of 12 months experience within a busy restaurant/hotel environment. * Excellent interpersonal skills and ability to interact with and motivate team members. * Ability to read, interpret, and articulate instructions using clear and direct language. * Able to work as part of a team within a fast paced food service environment. * Supervisory experience required. * Cash handling experience required. * Serving it Right certificate required. * Must have liquor serving experience and knowledge. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

The Shift Supervisor ensures brand operational standards and service quality are consistently met by the team. They are responsible for coaching team members, overseeing cash duties, and managing daily cleaning schedules.

Candidates must have at least 12 months of experience in a busy restaurant or hotel environment and previous supervisory experience. A Serving It Right certificate and the ability to obtain airport security clearance (RAIC) are required.

• Dental • Vision • Prescription • Medical Benefits • Free Employee Parking

• Customer servicePreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Supervisory Experience
• Cash Handling
• Customer Service
• Team Leadership
• Staff Training
• Operational Standards
• Interpersonal Skills
• Organizational Skills
• Communication
• Performance Monitoring

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Retail

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week