Front desk hotel clerk

Job summary

Manage guest arrivals and departures, including room assignments, reservations, and payment processing. Provide information on hotel facilities and local points of interest while performing general clerical duties.

Job details

Work Term: Permanent Work Language: English Hours: 35 to 40 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset Work setting Hotel, motel, resort Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Internet Security and safety Bondable Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Screening questions Are you available to start on the date listed in the job posting? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Early morning Evening Shift Morning Night Employment terms options Day Weekend

What you’ll do

Manage guest arrivals and departures, including room assignments, reservations, and payment processing. Provide information on hotel facilities and local points of interest while performing general clerical duties.

Requirements

Requires a high school graduation certificate and experience is considered an asset. Candidates must be dependable, organized, and capable of working in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Reservation Management
• Customer Service
• Cash Handling
• Multi-line Switchboard
• Word Processing Software
• Central Reservation System
• Clerical Duties
• Communication Skills
• Organization
• Teamwork
• Attention To Detail

Job areas

• Hospitality
• Customer Service & Support
• Administrative