Front Desk Receptionist

Job summary

The receptionist serves as the first point of contact, managing patient interactions, scheduling appointments, and handling recall systems. They also provide administrative support to the clinical team through referral letters, post-op reports, and record maintenance.

Job details

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com) Profile: Our client is a leading specialized dental clinic in Montreal, recognized for its cutting-edge techniques and patient-centered philosophy. They are seeking a Front Desk Receptionist to provide an exceptional experience for every patient. We are seeking a professional, detail-oriented Front Desk Receptionist to join our Dental practice. This person will be the first point of contact for patients, managing phones, scheduling, and administrative support while delivering an exceptional patient experience. The ideal candidate will demonstrate high emotional intelligence, excellent communication skills, and a proven track record of reliability, responsibility, and integrity, in order to effectively meet the evolving needs of the role. Territory: Montreal Workplace: Downtown Montreal office Products/Services: Specialized dental services Salary: Base $51,000 - $62,000 Commissions/Bonus: N.A. Car allowance: N.A. Expense’s reimbursement: All reasonable expenses reimbursed Other Benefits: Health and dental insurance Paid vacation and personal days Support for professional development Functions: Greet and manage patient interactions, in-person and via phone Schedule and confirm patient appointments, manage recall systems Support dentist and clinical team with referral letters, post-op reports, and emails Handle administrative and light financial tasks as required Maintain organized patient records and ensure adherence to protocols Requirements: Development vs Maintenance: 0% vs 100% Road vs Office: 0% vs 100% Languages: Bilingual (English/French) with clear, warm phone etiquette Education: Post secondary education Training: On the job continuous training Overnight Travel: N.A. Years of experience: 3–5+ years’ experience at the front desk of a dental or medical clinic is needed Other requirements: Transferable contacts: N.A. Transferable Knowledge: Exceptional communication and high emotional intelligence; calm and professional in-person and on the phone Strong computer skills: practice management software, Microsoft 365/Google Workspace, fast and accurate typing Proven reliability, discretion, and judgment (handling PHI, following protocols) Excellent scheduling, confirmations, and recall management; able to handle a high-volume calendar Experience with draft/format referral letters, send post-op reports, and manage professional emails Team-oriented, proactive, quick learner, and asks the right questions Experience with Dentitek or similar PMS, CBCT report workflows, insurance/CDCP basics

What you’ll do

The receptionist serves as the first point of contact, managing patient interactions, scheduling appointments, and handling recall systems. They also provide administrative support to the clinical team through referral letters, post-op reports, and record maintenance.

Requirements

Candidates must be bilingual in English and French with 3-5+ years of front desk experience in a dental or medical clinic. Proficiency in practice management software and strong emotional intelligence are essential for this role.

Benefits

• Health insurance • Dental insurance • Paid vacation • Personal days • Support for professional development

Listed skills

• Customer service · Preferred
• Google Workspace · Preferred
• Administrative Support · Preferred
• Microsoft 365 · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Bilingual Communication
• Emotional Intelligence
• Practice Management Software
• Microsoft 365
• Google Workspace
• Patient Record Management
• Medical Billing Basics
• Professional Email Correspondence
• Recall Management
• Administrative Support
• Customer Service

Job areas

• Healthcare
• Administrative
• Customer Service & Support