Hotel Front Desk Agent - Winter (Seasonal)

Join our Hotel Operations team as a Front Desk Agent for Lizard Creek Lodge & Slopeside Lodge. This is a front desk, guest facing position where you will ensure the first line of contact with our guests is running smoothly. If you enjoy being part of a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you. Expectations & Responsibilities complete hotel reservations, maintain current bookings and enforce cancellation policies complete guest check-ins, room reservation modifications, and guest check-outs coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook be trained in, know and follow all safe work procedures included in the Safety Management Program complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels Qualifications Physically fit and able to perform somewhat demanding work Comfortable working at a desk for multiple hours at a time Experience working in hotels and hospitality is an asset (training provided) Ability to work well independently and as part of a team Strong commitment to safety and following procedures Conditions Frequent standing, walking, bending, and use of hands and arms Some moderate lifting Compensation And Benefits Competitive wage: $20.00 p/hour as per collective agreement ($20.60 from Jan 1st 2027) Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation. Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program Join a fun and passionate team to share RCR mountain adventures with! Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.

Manage hotel reservations, guest check-ins, and check-outs while coordinating with maintenance and housekeeping. Sell lift tickets, ski packages, and other resort services to enhance the guest experience.

Candidates should be physically fit and comfortable working at a desk for extended periods. Previous experience in hotels and hospitality is considered an asset, though training is provided.

• Mountain Access Pass • Reciprocal Resort Tickets • Discounted Friends & Family Tickets • Food & Beverage Discounts • Rental Discounts • Retail Item Discounts • Hotel Accommodation Discounts • Employee Events • Employee Awards Program

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• VenteSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hotel Reservations
• Guest Check-in
• Guest Check-out
• Customer Service
• Sales
• Hospitality Management
• Teamwork
• Safety Compliance

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Administrative
• Sales

Expérience minimale

0+ ans

Postuler avant le

21 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable