Hotel Front Desk Clerk

Job summary

The front desk clerk is responsible for managing guest arrivals, departures, and room reservations while providing information on hotel services. They also handle clerical tasks, maintain inventory, and ensure safety procedures are followed.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Benefits Health benefits Dental plan Health care plan Financial benefits Bonus

What you’ll do

The front desk clerk is responsible for managing guest arrivals, departures, and room reservations while providing information on hotel services. They also handle clerical tasks, maintain inventory, and ensure safety procedures are followed.

Requirements

Candidates must have a secondary school graduation certificate. Previous experience is considered an asset for this role.

Benefits

• Health benefits • Dental plan • Health care plan • Bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Reservation management
• Cash handling
• Clerical duties
• Telephone etiquette
• Inventory management
• Emergency procedures
• Communication
• Problem solving

Job areas

• Hospitality
• Customer Service & Support
• Administrative