Front Desk Attendant

Job summary

Welcome guests, answer calls, manage reservations, and process check-ins, check-outs, and transactions while providing information about hotel services. Maintain a professional and attentive front desk presence, resolve guest complaints, keep public areas presentable, track daily guest activity, and help maximize room revenue.

Job details

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. Pomeroy Perks Competitive wages and Health and Wellness benefit plan. Paid on-the-job training with additional learning opportunities. Growth and development opportunities, both personal and professional. Personal days: 5 per year after 90 days of continuous full-time employment. Pomeroy Stay Travel Program. Key Focuses Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints. Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions. Answers phones and welcomes guests in a prompt and courteous manner. Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate. Efficiently books guest reservations requested by phone, in person, or online. Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location. Experience/Passions/Education Previous experience in front desk or in a hotel is an asset. Strong communication and interpersonal skills. Tech-savvy. Working Conditions This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk. About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

What you’ll do

Welcome guests, answer calls, manage reservations, and process check-ins, check-outs, and transactions while providing information about hotel services. Maintain a professional and attentive front desk presence, resolve guest complaints, keep public areas presentable, track daily guest activity, and help maximize room revenue.

Requirements

Previous front desk or hotel experience is an asset, along with strong communication and interpersonal skills and comfort using technology. The role requires flexibility to work day, afternoon, or evening shifts on weekdays or weekends, with occasional night audit shifts, and the ability to stand for extended periods and sometimes lift or bend.

Benefits

• Competitive Wages
• Health And Wellness Benefit Plan
• Paid On-The-Job Training
• Learning Opportunities
• Personal And Professional Development Opportunities
• Five Personal Days Per Year After 90 Days Of Continuous Full-Time Employment
• Pomeroy Stay Travel Program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Guest Relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Problem-Solving
• Organization
• Customer Service
• Guest Relations
• Complaint Resolution
• Reservation Booking
• Check-In And Check-Out Processing
• Transaction Processing
• Telephone Etiquette
• Attention To Detail
• Technology Proficiency
• Revenue Maximization

Job areas

• Hospitality
• Customer Service & Support
• Administrative

More jobs from Pomeroy Lodging