Lead Front Desk Associate

Job summary

The Lead Front Desk Associate manages daily club operations, including member services, facility cleanliness, and staff supervision. They are responsible for end-of-day reporting, handling payments, and acting as the primary authority in the absence of management.

Job details

Job Details: Job Location: Regina-CN - Regina, SK, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities: Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. Anticipate member's needs, respond promptly and acknowledge all members Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Ability to maintain the cleanliness of the club for up to 50% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Hands-on experience in accepting payments from customers and give change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way In addition to the above duties, the Lead Front Desk Associate is expected to: Stand in as the authoritative figure when the General Manager & Assistant Manager are not available. Perform club opening and closing duties (key holder) End of day metrics reporting Follow up/coaching with staff Minimum Skills Ability to manage multiple responsibilities Solid work ethic with strong decision-making skills Self-starter who takes initiative with minimal direction and supervision Comfortable working a flexible rotating schedule Superior customer service skills, preferably in the fitness industry. Hard working, enthusiastic and energetic! Strong problem resolution skills. Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications 18 years old or older A High School Diploma Or Equivalent required Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or Weekend Hours based on club needs. Open or flexible availability is a plus. Monday: 3:00pm - 11:00pm Tuesday: 3:00pm - 11:00pm Wednesday: 3:00pm - 11:00pm Thursday: 3:00pm - 11:00pm Friday: OFF Saturday: OFF Sunday: 11:00am - 7:00pm Benefits Competitive Salary Company contribution towards health benefits (Applicable for Full Time Positions) Paid Time Off benefits (Applicable for Full Time Positions) Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Qualifications:

What you’ll do

The Lead Front Desk Associate manages daily club operations, including member services, facility cleanliness, and staff supervision. They are responsible for end-of-day reporting, handling payments, and acting as the primary authority in the absence of management.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. The role requires at least six months of face-to-face retail customer service experience and the physical ability to lift up to 75 pounds.

Benefits

• Health benefits
• Paid time off
• Free black card membership
• Exercise incentives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Cash handling
• Leadership
• Staff coaching
• Metrics reporting
• Club maintenance
• Conflict resolution
• Time management
• Decision-making
• Retail operations
• Self-Starter
• Energetic
• Time Off Management
• Ethical Standards And Conduct
• Strong Work Ethic
• Decision Making
• Cleanliness
• Customer Service
• Problem Solving
• Private Equity
• Proactivity
• Coaching
• Balancing (Ledger/Billing)
• Enthusiasm

Job areas

• Customer Service & Support
• Retail
• Sports & Recreation
• Management & Leadership
• Lead Front Desk Associate
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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