Front Desk Agents (Winter)

Job summary

Act as the primary point of contact for lodging guests by managing registrations, reservations, and billing. Promote resort amenities and maintain a clean, professional lobby environment.

Job details

You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position. Essential Functions: Register guests, maintain accurate guest bills, and create reservations as needed. Assist with guest questions and problems. Answer hotel switchboard in a professional and friendly manner Maintain key security and coordination of dispersed keys. Promote resort principles and guest service philosophies. Sell accommodations, services, and resort amenities. Reconcile cash, receipts, and $500 float. Follow all emergency procedures. Maintain a clean and healthy work environment and lobby area. Other duties as required. Experience/Requirements: Previous Front Desk experience an asset. Post high school education preferred. Experience with SMS Lodging systems preferred. Able to maintain composure when dealing with irate guests/employees. Fluent in English. Knowledge of resort, area, and services. Must be able to lift 50 lbs. Must be able to work evenings and weekends.

What you’ll do

Act as the primary point of contact for lodging guests by managing registrations, reservations, and billing. Promote resort amenities and maintain a clean, professional lobby environment.

Requirements

Previous front desk experience and post-high school education are preferred. Candidates must be fluent in English, able to lift 50 lbs, and available to work evenings and weekends.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Reservation Management
• Cash Handling
• Customer Service
• Conflict Resolution
• Switchboard Operation
• SMS Lodging Systems
• Sales

Job areas

• Hospitality
• Customer Service & Support
• Administrative