Shift manager - fast food restaurant

Job summary

The shift manager is responsible for supervising and coordinating staff activities, including training, scheduling, and ensuring quality control standards. They also manage inventory, handle customer complaints, and maintain operational records.

Job details

Work Term: Permanent Work Language: English Hours: 35 hours per week Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 year or equivalent experience Work setting Fast food outlet or concession Restaurant Tasks Supervise and co-ordinate activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Estimate ingredient and supplies required for meal preparation Ensure that food and service meet quality control standards Address customers' complaints or concerns Maintain records of stock, repairs, sales and wastage Establish work schedules Supervision 5-10 people Work conditions and physical capabilities Fast-paced environment Work under pressure Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Walking Physically demanding Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player Employment terms options Evening Shift Flexible hours Morning Night On call Day Weekend Overtime available Health benefits Dental plan Health care plan Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers Applies hiring policies that discourage age discrimination Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

What you’ll do

The shift manager is responsible for supervising and coordinating staff activities, including training, scheduling, and ensuring quality control standards. They also manage inventory, handle customer complaints, and maintain operational records.

Requirements

Candidates must have a secondary school graduation certificate and 7 months to 1 year of relevant experience. The role requires the ability to work in a fast-paced environment and perform physically demanding tasks.

Benefits

• Dental plan
• Health care plan

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• safety procedures · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Quality Control · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff supervision
• Staff training
• Sanitation procedures
• Safety procedures
• Inventory management
• Quality control
• Customer service
• Conflict resolution
• Record keeping
• Scheduling
• Interpersonal skills
• Oral communication
• Teamwork
• Time management

Job areas

• Food & Beverage
• Management & Leadership
• Hospitality
• Retail
• Customer Service & Support

More jobs from KFC Canada (Yum! Brands Subsidiary)