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Job summary

The Front Desk Clerk is responsible for managing guest check-in and check-out processes, handling payments, and providing information about hotel amenities and mall attractions. They must also maintain accurate paperwork, manage cash floats, and resolve guest concerns in a professional manner.

Job details

Front Desk Clerks with WEM Inn are responsible for attending to guest needs, including but not limited to check in, check out, accepting payments, and preparing the desk for the next shift. PRIMARY RESPONSIBILITIES: Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations, and accepting payment both at check in and check out. Ensuring line-ups do not get to long while still ensuring excellent customer service at check in. Balancing paperwork at the end of the shift and make necessary cash drops while maintaining issued float balance at all times. Helping guests with any inquiries regarding their room, hotel amenities, as well as Attractions and Shops within West Edmonton Mall. Ensuring guests concerns and/or complaints are handled in a professional, courteous manner and ensuring the guests remain satisfied. Assisting with Guest Services, Reservations, and Switchboard operations if necessary. Other responsibilities as required. DESIRED QUALIFICATIONS: One (1) to two (2) years previous customer service experience, with preference given to those with previous hotel experience. Excellent verbal and written communication and interpersonal skills, as well as a courteous phone manner. Neat, well-groomed and professional with a positive, friendly attitude. Must be able to stand for long periods of time and be able to lift guest baggage in the absence of Guest Services. Excellent organizational, problem-solving skills, and be able to work under pressure. TERMS OF EMPLOYMENT: This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts. Must be able to pass a basic security clearance.

What you’ll do

The Front Desk Clerk is responsible for managing guest check-in and check-out processes, handling payments, and providing information about hotel amenities and mall attractions. They must also maintain accurate paperwork, manage cash floats, and resolve guest concerns in a professional manner.

Requirements

Candidates should have one to two years of customer service experience, with hotel experience being preferred. Applicants must possess excellent communication skills, a professional demeanor, and the physical ability to stand for long periods and lift guest baggage.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Problem-solving
• Organizational skills
• Cash handling
• Conflict resolution
• Switchboard operation
• Reservation management
• Professionalism
• Security Clearance
• Operations
• Problem Solving
• Writing
• Interpersonal Communications
• Customer Service
• Balancing (Ledger/Billing)
• Lifting Ability
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Administrative
• Front Desk Clerk
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks