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Job summary

The host serves as the primary point of contact for guests, managing the flow of the dining room, seating arrangements, and reservations. They also assist service staff to ensure efficient restaurant operations during meal service.

Job details

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description A Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Managers. Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system Takes and manages reservations in restaurants that allow reservations Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability Informs guests when tables are ready, escorts them to table, provides menus and introduces the server Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency Performs other duties as required or assigned Qualifications 1+ year of experience in a high-volume restaurant Basic computer skills Excellent communication skills High school diploma or equivalent preferred Job Requirements Availability to work onsite with a flexible schedule often including evenings and weekends Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Compensation Compensation for this role is CAD $17.60 hourly, plus tips This position has been posted to fill a current vacancy Additional Information Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more!

What you’ll do

The host serves as the primary point of contact for guests, managing the flow of the dining room, seating arrangements, and reservations. They also assist service staff to ensure efficient restaurant operations during meal service.

Requirements

Candidates must have at least one year of experience in a high-volume restaurant and possess basic computer skills. The role requires the physical ability to stand, walk, and lift up to 50 pounds, along with a flexible schedule.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Paid Time Off • Paid Parental Leave • Free family meal • Discounts at Eataly • Classes on products and Italian cuisine • Referral bonus program

Listed skills

• Customer service · Preferred
• Team Collaboration · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Computer skills
• Waitlist management
• Seating management
• Reservation management
• Restaurant operations
• Team collaboration
• Product Knowledge
• Lifting Ability
• Time Off Management
• Communication
• Computer Literacy
• Restaurant Operation
• Reservations

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Restaurant Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop