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Job summary

The Front Desk Agent is responsible for providing efficient and friendly service to guests, including managing check-ins, check-outs, and addressing guest concerns. They also coordinate guest mail and packages while maintaining a professional appearance and adhering to hotel standards.

Job details

Company Description Who We Are For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values. Provide effective, fast service in a friendly manner Check in and out hotel guests according to standards and policies Answer incoming calls Monitor for special rates and billing arrangements Ensure the highest level of guest satisfaction by addressing concerns promptly Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof Ensure front desk is stocked with essential materials Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards Pass on any guest comments to Assistant Front Office Manager/Manager on Duty Make certain to be familiar with fire and emergency procedures Other responsibilities connected with Front Office may be required Qualifications Previous front desk/reception experience a strong asset Must have effective communication skills Knowledge of Microsoft Windows XP an asset Knowledge of Micros PMS/Opera an asset Must have a good command of the English language Hotel/Hospitality degree or diploma an asset Available for shift work including weekends and holidays Physical Aspects of Position (included but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Additional Information What’s in it for you? Fixed Rate of Pay: $30.75 per hour. The rate of pay for this role is reviewed annually on April 1 of each year. Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. This posting is for an existing vacancy. AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

What you’ll do

The Front Desk Agent is responsible for providing efficient and friendly service to guests, including managing check-ins, check-outs, and addressing guest concerns. They also coordinate guest mail and packages while maintaining a professional appearance and adhering to hotel standards.

Requirements

Candidates should have previous front desk or reception experience and strong communication skills. Proficiency in Microsoft Windows and hotel management software like Micros PMS or Opera is considered an asset.

Benefits

• Free meals • Travel discounts • Dry cleaning • Skill development programs • Health and wellness committee • Sustainability committee • DEI committee

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front desk operations
• Customer service
• Communication skills
• Check-in and check-out procedures
• Guest satisfaction
• Micros PMS
• Opera PMS
• Microsoft Windows XP
• Conflict resolution
• Emergency procedures
• Professional grooming
• Effective Communication
• Shift Work
• Artificial Intelligence
• Billing
• Dry Cleaning
• Emergency Procedures
• English Language
• Front Office
• Innovation
• Mentorship

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks