Jobs in Jasper, AB

Job summary

The Front Desk Agent is responsible for providing a warm, welcoming experience by managing guest check-ins, check-outs, and inquiries. They must maintain professional service standards, keep the front desk area organized, and assist guests with hotel facilities.

Job details

Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure! Job Description We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Front Desk Agent. As a Front Desk Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. What you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Follow Front Office policies, procedures and service standards Welcome, check-in and check-out guests Assist guests regarding hotel facilities in an informative and helpful way Efficiently handle all guest queries and requests Promptly and pleasantly handle phone calls and guest messages Ensure that the Front Desk is appropriately supplied and always stocked Keep a neat and clean working environment Adhere to all LQA standards set up for the department Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Other duties as assigned Qualifications Your experience and skills include: Related work experience in the hospitality/Front Office asset Customer service experience required Previous Property Manager asset Microsoft applications experience required Excellent organizational, written and verbal communication skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Additional Information Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition, Starting pay rate: $20.88/hour Subsidized staff accommodation assistance provided One complimentary meal per shift in our staff cafeteria Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort! Want to learn more about this opportunity? View the complete job description by clicking this link: Front Desk Agent.pdf We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Front Desk Agent is responsible for providing a warm, welcoming experience by managing guest check-ins, check-outs, and inquiries. They must maintain professional service standards, keep the front desk area organized, and assist guests with hotel facilities.

Requirements

Candidates should have previous hospitality or front office experience and strong communication and interpersonal skills. Proficiency in Microsoft applications and the ability to work effectively in a fast-paced environment are required.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays
• Dining discounts
• Wellness discounts
• Subsidized staff accommodation
• Complimentary meal per shift
• Employee travel program
• Mountain Explorer Travel Program
• Mental health and wellbeing support
• Colleague Lifestyle Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Guest Relations · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front office operations
• Communication skills
• Problem solving
• Interpersonal skills
• Microsoft applications
• Organizational skills
• Time management
• Professionalism
• Guest relations
• Service Standards
• Mental Health
• Customer Service
• Front Office
• Problem Solving
• Automobile Handling
• Verbal Communication Skills

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks