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Job summary

Greet and assist customers, answer questions about menu items and preparation, address complaints, manage reservations and table assignments, and accommodate large groups and guests with special needs. Serve wine, process payments, provide information about community services, and complete opening and closing activities.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Restaurant Resort Hotel, motel, resort Responsibilities Tasks Advise on wine selection and serve wine Inspect dining rooms and other food and beverage serving areas Address customers' complaints or concerns Answer customers' questions regarding menu items and preparation methods Assist clients/guests with special needs Attend to seating arrangements for large groups Greet customers Perform opening and closing activities Provide general information on community services Receive customers' reservations and assign tables Receive payments from customers Credentials Certificates, licences, memberships, and courses Serving It Right Certificate Additional information Work conditions and physical capabilities Fast-paced environment Combination of sitting, standing, walking Standing for extended periods Walking Work under pressure Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Organized Team player Benefits Health benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Financial benefits Gratuities Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP) Other Benefits Free parking available Learning/training paid by employer On-site amenities On-site housing options Other benefits Team building opportunities Parking available Travel insurance Wellness program

What you’ll do

Greet and assist customers, answer questions about menu items and preparation, address complaints, manage reservations and table assignments, and accommodate large groups and guests with special needs. Serve wine, process payments, provide information about community services, and complete opening and closing activities.

Requirements

A secondary school graduation certificate or equivalent experience is listed, and experience is an asset. A Serving It Right Certificate is specified; the role also requires customer focus, strong communication and interpersonal skills, flexibility, organization, and the ability to work in a fast-paced environment and stand or walk for extended periods.

Benefits

• Dental Plan
• Health Care Plan
• Paramedical Services Coverage
• Vision Care Benefits
• Gratuities
• Group Insurance Benefits
• Life Insurance
• Registered Retirement Savings Plan (RRSP)
• Free Parking
• Paid Learning and Training
• On-Site Amenities
• On-Site Housing Options
• Team-Building Opportunities
• Travel Insurance
• Wellness Program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Wine Service
• Menu Knowledge
• Complaint Resolution
• Reservation Management
• Table Assignment
• Seating Arrangements
• Payment Processing
• Oral Communication
• Written Communication
• Interpersonal Skills
• Organization
• Teamwork
• Flexibility
• Initiative
• Serving It Right Certification

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support