Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Spa at Fairmont Chateau Lake Louise is seeking a highly qualified and experienced Registered Massage Therapist Trainer to join our team. This role is responsible for delivering exceptional guest experiences through massage and body treatment services while leading the training, development, and ongoing support of our Massage Therapy team.

Reporting directly to the Spa Director, the successful candidate will play an integral role in maintaining service excellence, fostering team engagement, and ensuring all spa standards and protocols are upheld. This position requires a motivated professional who leads by example and is passionate about mentorship, guest care, and continuous improvement.

Pay Rate: $ 24.68/hour (only applicable while conducting training)
Start Date: June 2026
Contract: Permanent

Responsibilities include, but are not limited to:

• Perform massage therapy and body treatment services on a full-time basis

• Provide training, coaching, and ongoing development for Massage Therapists

• Maintain flexibility in scheduling based on operational and training requirements

• Participate in the recruitment and selection process for new Massage Therapists

• Assist with onboarding and orientation for new colleagues, including scheduling, JTC completion, and identifying future training needs

• Conduct weekly audits of treatment room set-up and cleanliness standards, reporting findings to Spa Management for follow-up

• Foster a positive and professional work environment by leading by example

• Maintain exceptional professionalism and guest service standards at all times

• Continuously review, refine, and reassess treatment protocols and service standards

• Participate in one of the hotel committees, including Sustainability, Heartist Recognition, Diversity & Inclusion, Wellness, or Health & Safety

• Achieve monthly retail goals while serving as a role model for spa colleagues

• Ensure all colleagues follow health, safety, and sanitation procedures in accordance with Alberta workplace standards for spas and salons

• Support operational excellence and contribute to overall guest satisfaction and team success

Qualifications

• Previous experience as a Registered Massage Therapist required
• Previous training, mentoring, or leadership experience preferred
• Certification from an accredited Massage Therapy school required
• All professional licenses and certifications must remain current
• CPR and First Aid certification required
• Strong interpersonal, communication, and problem-solving skills
• Highly responsible, reliable, and self-motivated
• Ability to work effectively in a fast-paced, team-oriented environment
• Demonstrated professionalism and commitment to exceptional guest service
• Minimum one-year commitment required for this role

Physical Requirements

Candidates must be able to meet the physical demands of the position, including but not limited to:

• Frequent standing and walking throughout shifts

• Occasional kneeling, pushing, pulling, and lifting

• Occasional ascending and descending stairs and ramps

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.