Education: Secondary (high) school graduation certificate. Tasks: Determine type of services to be offered and implement operational procedures. Ensure health and safety regulations are followed. Negotiate with clients for catering or use of facilities. Address customers' complaints or concerns. Provide customer service. Plan, organize, direct, control and evaluate daily operations. Supervision: 3-4 people. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Accurate. Client focus. Dependability. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Experience: 2 years to less than 3 years.