Education: No degree, certificate or diploma. Tasks: Investigate complaints and claims . Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Computer and technology knowledge: Internet. Basic. Personal suitability: Client focus. Dependability. Flexibility. Screening questions: Do you have experience working in this field?. Experience: 7 months to less than 1 year. Employment terms options: Morning. Day. Weekend. Support for youths: Offers on-the-job training tailored to youth.