Delta Hotels Dartmouth by Marriott : Guest Service Agent & Night Audit The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice.

If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent & Night Audit. Job Description Reporting to the Guest Services Manager, the Guest Services Agent will work closely with their team to provide courteous and professional service to guests during their stay. What you will be doing as a Guest Service Agent/Night Audit: Welcome and acknowledge guests according to company and brand standards; Anticipate and address guests' service needs; Maintain a high level of professionalism and morale in the front office; Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities; Communicate guests’ needs to all appropriate departments; Coordinate with other departments to ensure smooth service delivery to guests; Run and check daily reports, contingency lists, and credit card authorization reports; Answer, record, and process all guest calls, requests, questions, or concerns; Follow up to ensure each has been met to guests' satisfaction; Follow company policies and procedures; Maintain confidentiality of proprietary information; Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules; Handling cash and credit card transactions; Creating accurate reservations; Ensuring the smooth and efficient operation of the Front Desk; Clear and concise pass-on communication with colleagues and leaders in the department; Balancing front office and food & beverage daily postings and preparing necessary audit; paperwork; Completing all “End of Day” activities; Preparing and distributing daily reports for various departments; Ensuring guest safety and security; Such other similar or related duties may be required from time to time. Your experience and skills include: Minimum of 2 years’ experience in a front-line customer service environment; Has previous guest experience / front Desk experience is a strong asset; Has a positive attitude with a passion for delivering the highest level of customer service; Ability to process all guest check-ins and check-outs; Answer and accurately record guest calls, requests, and questions. Employee Benefits: Comprehensive Extended, Health, Dental and Vision Benefits Access to our employee development/education reimbursement program Company scholarship program for employees and family members 50% reimbursement of monthly transit pass Opportunity to Participate in the Employer sponsored retirement savings program Access to Marriott employee travel benefits Access to Employee Assistance Program Employee centric back of house experience Eligible for employee referral program Daily meal allowance provided Free on-site Parking Park Place Centre Limited is an equal opportunity employer. Delta Hotels Dartmouth by Marriott values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply! APPLY TODAY: Please apply online or send your resume to recruitment@armourgroup.com. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.