Accountable To: Housekeeping Supervisor

Primary Objective: To ensure the maximum level of guest room cleanliness, provide the optimum guest services possible, and follow all policies and procedures to ensure a harmonious and friendly work environment. Ensure "Authentic Maritime Hospitality" is evident in all phases of the housekeeping department.

Major Areas of Responsibility:

1. Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.

2. Thoroughly and correctly cleans and sets up guest rooms according to Coastal Inn standards to ensure guest satisfaction.

• Removes soiled bed and bath linens and replaces with clean linens

• Removes trash and debris from guest room

• Cleans all surfaces in bathroom area

• Dusts all surfaces

• Replenishes promotional materials/literature

• Replenishes room amenities

• Vacuums room thoroughly and uses crevice tools as necessary

• Follows E.T.C. (Extra Thoughtful Care) procedures in stay-over rooms

• Reports unusual circumstances to supervisor

• Reports maintenance requests promptly using the Maintenance Work Order System

• Turns in articles left in rooms to supervisor or at front desk for lost and found handling

3. Maintains a clean and orderly cart (re-stocked at the end of each day) and vacuum cleaner to maximize job efficiency.

4. Reports all ?DO NOT DISTURB? or bolted door rooms to the general manager at the specified time to ensure guest safety and maximize guest satisfaction.

5. Organize storage areas to ensure the quality of the contents and to maximize job efficiency.

• Checks stock to determine adequacy for day?s work

• Re-stocks storage rooms and/or carts.

• Pulls damaged and/or re-wash linen and returns it to the laundry storage areas

6. Follows all policies and standards as outlined in the Employee Handbook, Housekeeping

Training Manual, Bloodborne Pathogen Manual and Emergency Procedures Manual

7. Locks linen closets, linen chutes and trash chutes to ensure maximum safety and security at all times.

8. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.

9. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe work environment for employees and guests.

10. Performs other duties as requested or required.

Qualification Standards

1. Ability to accept directions and priorities from supervisor and reliably follow-through on tasks.

2. Ability to perform job duties with a minimum of disruption to the guest.

3. Ability to be friendly and cheerful; interacts easily with strangers.

4. Ability to cooperate and support others.

5. Ability to work independently with little supervision.

6. Ability to safely work with cleaning equipment and cleaning chemicals including vacuum cleaners, brooms, mops, etc?

7. Good hand dexterity required to dust, polish, make beds, fold towels, etc?

8. Grooming must meet standards as outlined in the Employee Handbook

Job Types: Full-time, Part-time, Permanent

Pay: From $16.75 per hour

Benefits:

• On-site parking

Experience:

• Cleaning: 1 year (preferred)

Work Location: In person