Education: Secondary (high) school graduation certificate. Tasks: Take, cancel and change room reservations. Register arriving guests and assign rooms. Process guests' departures, calculate charges and receive payments. Answer telephone and relay telephone calls and messages. Maintain an inventory of vacancies, reservations and room assignments. Resolve complaints and claims . Investigate complaints and claims . Experience: 1 year to less than 2 years. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.