Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Supervise staff. Prepare budgets and monitor revenues and expenses. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Establish work schedules. Organize and maintain inventory. Perform same duties as workers supervised. Supervision: 5-10 people. Certificates, licences, memberships, and courses : First Aid Certificate. CPR Certificate. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years. Employment terms options: Night. Day. Weekend.