Top Benefits
About the role
At Intrepid, we believe travel can change lives - for our customers, our teams, and the communities we visit. With over 35 years of experience, we’re proud to be the world’s largest purpose-led adventure travel brand, creating meaningful connections between people and places while delivering unforgettable experiences around the globe.
As our Sales Manager, you will play a key role in leading and inspiring a high-performing sales team to achieve and exceed targets and KPIs while delivering exceptional customer experiences. You’ll be a people-focused leader who empowers, coaches, and supports your team to succeed through clear expectations, regular feedback, and a strong focus on growth and development.
You will oversee all aspects of team leadership, including performance management, resource planning, goal setting, and supporting the day-to-day operations of the team. You’ll ensure processes and minimum standards are consistently followed while identifying opportunities for continuous improvement, driving productivity, and helping create a culture where people can thrive.
This is a full-time position based out of our Toronto, Canada office on a hybrid basis, with the opportunity to work from home two days per week. The salary range for this position is $70,000–$74,000 CAD, plus a competitive benefits package and a range of excellent perks.
Some of the experience you’ll bring with you may include: Experience managing a high-performing sales team, with a proven ability to achieve targets and KPIs Exposure to the travel industry and/or call center operations Previous team management experience, including training, coaching, and developing team members Management training and/or qualifications are advantageous Personal and/or professional travel experience within our destinations Experience using and understanding computer reservation systems and CRMs Proficiency in Microsoft Office Suite Excellent communication skills
Please note We recognize that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications.
Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
About Intrepid Travel
Intrepid Travel offers sustainable experience-rich travel via more than 900 trips on all seven continents. As a certified B Corp, we're a business that balances purpose and profit.
We are the largest global adventure tour operator with a network of 27 destination management companies (DMCs) and a not-for-profit foundation.
Majority owned by its co-founders and staff, Intrepid has been taking small groups to travel the local way, on real-life experiences for more than three decades.
Through our global DMC network, our expert teams operate the majority of our trips, as well as tours on behalf of other leading travel brands.
Our not-for-profit, The Intrepid Foundation, has raised over AUD $15.5m for 160 charities around the world since 2002.
We've been carbon neutral since 2010, and in 2020 we became the only tour operator with verified science based targets – these are ambitious 2035 emissions reduction targets, in line with a 1.5°C future.
Find out more in our annual report: https://www.intrepidtravel.com/annualreport
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Top Benefits
About the role
At Intrepid, we believe travel can change lives - for our customers, our teams, and the communities we visit. With over 35 years of experience, we’re proud to be the world’s largest purpose-led adventure travel brand, creating meaningful connections between people and places while delivering unforgettable experiences around the globe.
As our Sales Manager, you will play a key role in leading and inspiring a high-performing sales team to achieve and exceed targets and KPIs while delivering exceptional customer experiences. You’ll be a people-focused leader who empowers, coaches, and supports your team to succeed through clear expectations, regular feedback, and a strong focus on growth and development.
You will oversee all aspects of team leadership, including performance management, resource planning, goal setting, and supporting the day-to-day operations of the team. You’ll ensure processes and minimum standards are consistently followed while identifying opportunities for continuous improvement, driving productivity, and helping create a culture where people can thrive.
This is a full-time position based out of our Toronto, Canada office on a hybrid basis, with the opportunity to work from home two days per week. The salary range for this position is $70,000–$74,000 CAD, plus a competitive benefits package and a range of excellent perks.
Some of the experience you’ll bring with you may include: Experience managing a high-performing sales team, with a proven ability to achieve targets and KPIs Exposure to the travel industry and/or call center operations Previous team management experience, including training, coaching, and developing team members Management training and/or qualifications are advantageous Personal and/or professional travel experience within our destinations Experience using and understanding computer reservation systems and CRMs Proficiency in Microsoft Office Suite Excellent communication skills
Please note We recognize that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications.
Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
About Intrepid Travel
Intrepid Travel offers sustainable experience-rich travel via more than 900 trips on all seven continents. As a certified B Corp, we're a business that balances purpose and profit.
We are the largest global adventure tour operator with a network of 27 destination management companies (DMCs) and a not-for-profit foundation.
Majority owned by its co-founders and staff, Intrepid has been taking small groups to travel the local way, on real-life experiences for more than three decades.
Through our global DMC network, our expert teams operate the majority of our trips, as well as tours on behalf of other leading travel brands.
Our not-for-profit, The Intrepid Foundation, has raised over AUD $15.5m for 160 charities around the world since 2002.
We've been carbon neutral since 2010, and in 2020 we became the only tour operator with verified science based targets – these are ambitious 2035 emissions reduction targets, in line with a 1.5°C future.
Find out more in our annual report: https://www.intrepidtravel.com/annualreport