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guest services agent - hotel

Park Place Lodgeabout 14 hours ago
Fernie, British Columbia, Canada
Entry Level
Full-Time

Top Benefits

On-site Housing Options
Bonus

About the role

Overview

Languages

English

Education

Secondary (high) school graduation certificate or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry Staff accommodation available Hotel, motel, resort

Responsibilities

Tasks

Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Additional information

Personal suitability

Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Organized Reliability Team player

Benefits

Financial benefits

Bonus

Other Benefits

On-site housing options

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees Does not require Canadian work experience

About Park Place Lodge

Hospitality

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