MUSKOKA BAY RESORT – NIGHT AUDITOR 

Reporting To: Director of Rooms

Department: Hotel

Terms: Permanent, Seasonal, Full-Time, Part-Time

Who We Are

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, now open. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

Position Summary

Night Auditors welcome and register guests as they arrive in the hotel on the overnight shift. They work on the Front Desk and are knowledgeable about the Resort and its services in order to answer guest inquiries. Night Auditors follow processes and guidelines to produce revenue and sales reports. They are also energetic and friendly in order to welcome guests checking-in late and to solve special requests or any problems that arise. Just like all Muskoka Bay Resort Colleagues, Night Auditors are responsible for ensuring the health and safety of themselves, fellow colleagues and guests.

Duties & Responsibilities 

• Welcome and register guests as they arrive and assign them rooms in a professional and pleasant manner
• Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
• Be familiarized with all functions and events occurring in the hotel and on Muskoka Bay property every day
• Become well familiarized with general and special rates, plans, and packages
• Ensure that all special requests or problems are routed to the appropriate areas and follow up with each shift
• Respond to guest inquiries and give information about resort and surrounding area
• Follow the night audit guidelines
• Print credit card reports for debit machines
• Balance internal PM folios
• Ensure “Close Day” has been successfully completed
• Maintain float
• Preparing audit reports for accounting

Skills, AbilitIes, attributes

• Friendly and outgoing personality
• Previous experience in customer service and cashier roles
• Must be able to work independently
• Proven organization and multi-tasking skills
• Able to work night shift and day shift
• Able to stand on your feet for extended periods of time.

EDUCATION AND EXPERIENCE

• Previous experience in customer service and cashier roles

OUr commitment to you

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements. 

Visa Requirements: Must be eligible to work in Canada

Wage Rate: $20./hr