POSITION: Stewarding Supervisor          

DEPARTMENT: Culinary/Kitchen                          

Why Deerhurst Resort?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well.  On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Recreation activities, pool and gym access. Discounts on food, clothing and concessions, and hotel stays are just some of the perks available to all Hosts. Affordable staff housing is available on site and includes laundry, internet, shuttle service.  Join our team and find out why thousands of people visit Deerhurst every year.  Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standard.

Duties & Responsibilities

• Recognizes and greets all guests and team members first

• Provides exceptional and professional service to our guests and team members 

• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards

• Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners

• Comfortable making responsible decisions and develops recommendations for effective problem solving

• Develop and continue to build strong team relationships within the department and inter-departmentally under the direction of the Steward Manager

• Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets

• Plays an active role in the recruiting process, departmental orientation and training of new associates

• Assist in monitoring and striving to exceed budgetary guidelines

• Follow up with Supervisors to ensure adequate training has been provided to associates

• Provides daily coaching and development to the Stewarding Supervisors and Associates

• Assist in the operations of the Stewarding department to ensures friendly, courteous and efficient service is extended to all guests/associates

• Reviewing daily; Schedule business levels vs. Departmental staffing requirements

• Update Banquet Event Orders to ensure proper guest needs/requirements

• Completing quarterly inventory checks to ensure adequate supply of tools, chemicals etc.

• Effective and clear communication to all departments required

• Assist the Chief Steward to seek new ways to raise the bar for best practices

• Aids Chief Steward to ensure positive team member moral is maintained and the Associate Opinion Survey Action Plan is achieved

• Ensure that all H&S incidents are dealt with in a timely manner and prevented in the future 

• Follow and provide all hotel Health & Safety requirements; Personal Protective Equipment, Safe Work procedures 

• Promote, communicate and adhere to all Environmental standards put out by the resort

• Follow up to ensure all duties have been completed to standard

• Ensures support of the Open Door Policy

• Performs the tasks of other Stewarding roles as required

• Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s

• Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on-site

• Managing and scheduling monthly departmental meetings and training sessions

• Completes all other duties as assigned

SKILLS, ABILITIES & ATTRIBUTES

• Guest oriented with a sincere, helpful, caring and friendly personality

• Able to work well and lead others

• Able to take initiative within given guidelines

• Pays precise attention to detail, order and cleanliness 

• Has exceptional energy, flexibility and professionalism 

• Enjoys offering exceptional service and meeting the needs of others

• Has effective communication skills (verbal, listening, writing)

• Able to train and use cleaning chemicals to maintain sanitation standards 

• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule 

• Able to maintain composure and objectivity

• Able to identify problems and make corrections for improvements

• Is flexible with their schedule, primary will work day shift or as business levels require 

• Able to move up and down stairs frequently

• Able to occasionally work outdoors in seasonal temperatures

• Able to stand, lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Education & Experience

• High School diploma is an asset

• A valid Ontario drivers license and clean driving record is required

• Current sanitation certificate is required 

• WHMIS certification an asset

• Previous leadership experience is required

1 Easy Way to Apply!

• www.deerhurstresort.com/careers