Education: College/CEGEP. or equivalent experience. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Negotiate with suppliers for the provision of materials and supplies. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Prepare marketing plans. Implement marketing activities. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Develop and implement business plans. Establish work schedules. Manage events. Organize and maintain inventory. Supervision: 5-10 people. Computer and technology knowledge: MS Word. Quick Books. MS Access. MS Excel. MS Office. MS Outlook. MS PowerPoint. MS Windows. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Standing for extended periods. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Morning. Overtime available.