Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Carletto brings Italy to Ottawa with elegance and warmth. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.

Reporting to the Food & Beverage Director, the Food & Beverage Manager will play a pivotal role in ensuring the flawless operation of our restaurant and banquet operations by providing efficient service, maintaining high standards, and fostering a high-performing team. Building and maintaining strong professional relationships within the front-of-house and back-of-house teams will be crucial to your success.

Responsibilities

• Cultivate a culture of authentic hospitality to support business objectives and growth.
• Oversee logistics, including setup, staffing, and equipment, ensuring seamless event execution.
• Manage financial aspects such as inventory controls, period-end assistance, billing reconciliation, and cash deposits.
• Prepare financial reports, analyze performance, and recommend strategies for departmental growth.
• Handle recruitment, employee schedule, training, integration, performance feedback, and employee relations.
• Address service-related issues promptly to ensure guest satisfaction.
• Provide ongoing support to the Food & Beverage Supervisor and service team, actively participating in service.
• Lead by example, maintaining cleanliness and orderliness.
• Offer feedback and guidance to ensure team members have growth and development opportunities.
• Support the Food & Beverage Director in achieving departmental key performance objectives for the restaurant
• Build and motivate a high-performing team with strong quality and sales standards.
• Maintain an impeccable online reputation across platforms like TripAdvisor, Google, and local review sites.

Qualifications

• At least 3 to 5 years of supervisory experience in a premium, fast-paced, high-energy environment.
• Strong leadership and team management skills.
• Extensive knowledge in wines and beverages.
• Smart Serve Certification is required.
• Flexibility to work various shifts, including weekdays, evenings, and weekends.
• Ability to handle stressful situations and thrive in a fast-paced environment.
• Knowledge of health and safety regulations related to food and beverage service.

BENEFITS:

• Group insurance plan
• Group RRSP and DPSP (Deferred Profit-Sharing Plan)
• Performance bonus
• Employee parking
• Phone allowance
• Dry cleaning service
• Meal benefits
• Quarterly benefit
• 50% employee discount in all our establishments for the employee and up to 3 guests
• Corporate culture that promotes employee appreciation
• Employee recognition events
• Company experiencing strong growth (opportunities for career advancement and personal development)

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.