The Sheraton Cavalier Calgary Hotel is a large 285 room full service property with restaurant, pub, and lounge as well as large catering operation, pool, and fitness facilities. With our supportive and collaborative team, the opportunities for professional and personal growth are extensive. We value professionalism, adaptability, community focus, assured service, and a welcoming attitude. At Sheraton, we are the world?s gathering place.

RESPONSIBILITIES:

• Maintain inventory of vacant rooms, reservations and room assignments.
• Check-in and check-out guests in a friendly, courteous manner.
• Print necessary reports required for each shift.
• Review arrivals list and ensure special requests are honored.
• Be aware of all notes to be passed on to other desk staff.
• Prepare housekeeping report according to desk procedures.
• Pre-register VIP and Marriott Bonvoy guests.
• Assist co-workers with other desk duties as needed.
• Answer guests questions/requests about the hotel/city.
• Handle guest concerns in a polite and professional manner.
• Answer calls directed to the desk and deal with accordingly
• Present statement of charges to departing guests and process final payment.
• Perform all duties in a safe manner according to established safe work practices.
• Report any accidents, injuries, near misses and/or hazardous conditions.
• Other related duties as necessary.

QUALIFICATIONS:

• Able to communicate effectively in English; verbal and written.
• Good customer service and problem resolution skills.
• Well organized with have good cash handling skills.
• Computer literate with working knowledge of Word & Excel.
• Punctual and reliable, and able to work cooperatively with other associates.
• Experience working with Lightspeed PMS will be considered an asset.
• Fluency in a second language will be considered an asset.

HOURS OF WORK:

Full time

Days of the week vary according to business levels.

Shift are 7am ? 3:30pm; or 3pm ? 11:30pm; weekends and holidays required.

REPORTS TO: Front Office Manager/Assistant Front Office Manager

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Work Location: In person