The salary range for this position is $60,000 - $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Service & Hospitality Manager is responsible for delivering an outstanding hospitality experience within a Compass Group Canada site. This role leads front-line service teams to ensure exceptional customer satisfaction, consistent execution of Compass service standards, and operational excellence in a fast-paced foodservice environment. The Manager acts as a key partner to clients, ensuring service delivery aligns with contractual commitments and client expectations.

Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us:

CUSTOMER & CLIENT EXPERIENCE

• Champion a “people-first” culture that delivers exceptional guest experiences aligned with Compass Group standards
• Build and maintain strong client relationships, acting as a primary point of contact for service-related matters
• Proactively address client and guest feedback, ensuring timely resolution and continuous improvement
• Ensure retail, dining, and hospitality services meet or exceed client expectations

LEADERSHIP & TEAM DEVELOPMENT

• Lead, train, and inspire front-line associates, supervisors, and service teams
• Promote Compass Group’s values, diversity, and inclusion initiatives within the workplace
• Support recruitment, onboarding, scheduling, and performance management
• Coach teams on service excellence, food safety, and operational standards

OPERATIONAL EXCELLENCE

• Oversee day-to-day service operations across dining services, catering, or retail environments
• Ensure strict adherence to Compass Group policies, health & safety regulations, and food safety standards (HACCP)
• Maintain high standards of cleanliness, merchandising, and presentation
• Collaborate with culinary and support teams to deliver seamless service

FINANCIAL & BUSINESS PERFORMANCE

• Support unit financial goals including labour management, cost control, and revenue growth
• Monitor key performance indicators (guest satisfaction, sales, labour, waste)
• Identify opportunities to enhance efficiency, service offerings, and profitability
• Assist with budgeting, forecasting, and reporting requirements

INNOVATION & CONTINUOUS IMPROVEMENT

• Drive service innovation and enhance the overall guest dining experience
• Implement Compass programs, promotions, and national initiatives
• Participate in audits, quality assurance reviews, and continuous improvement plans