Salary The salary range for this position is CAD $34.81/Hr. - CAD $34.81/Hr. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required Summary As Providence Health Care prepares for the opening of the New St. Paul's Hospital, some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same, operational requirements may result in adjustments to scheduling, FTE, unit assignment, site or other operational details. We have 2 Regular Full-Time, 1.0 FTE, Food Services Supervisor, Retail positions. Rotation: Various (Days/Evenings) Hours: Various (Between 0545 and 1930)Worksites: St. Paul's and New St. Paul's Hospital We have 1 Regular Part-Time, 0.95 FTE, Food Services Supervisor, Retail positions. Rotation: Days/Evenings, Rotating Hours: 0545-1345, 1130-1930 Worksites: St. Paul's and New St. Paul's Hospital Candidates applying to this posting will be asked to identify their preferred site and availability. Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.Reporting to the Regional Manager, Retail Food Services or designate, the Food Services Supervisor, Retail, ensures that full-service cafeteria, coffee shop (if applicable) and catering services run smoothly for customer service, food quality, food safety, physical safety and merchandise excellence. Oversees the daily food service operations in assigned areas including supervising and training staff, staffing schedules, menu planning and ordering, inventory management, performing administrative record keeping for daily, weekly, and monthly periods, and performing daily cashouts and related financial entries. Approves timesheets and maintains accurate records on payroll system. Maintains food standards by participating in quality assurance activities and coordinates regular inventory counts. Ensures kitchen production for cafeteria items and catering orders are operating timely and effectively. Promotes and maintains excellent customer relations by resolving customer concerns and providing exceptional service. Maintains effective on-going communication with all levels of staff that fosters a respectful Food Services work environment. The Supervisor is accountable to ensuring daily operations are efficient and effective while maintaining quality standards. What You Bring Education, Training and Experience: Graduation from a recognized two-year program in Food Service Supervision One year’s recent, related experience or an equivalent combination of education, training, and experience. Food Safe Certificate 1. Skills and Abilities: Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to supervise. Ability to organize work. Ability to operate related equipment. What We Offer Competitive salary as per the FBA Collective Agreement, $34.81/hour Meaningful impact: Your dedication and expertise will directly impact the lives of our patients and community. Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. Your Day to Day: Supervise and support staff by scheduling, assigning work, evaluating performance, coordinating training and orientation, facilitating staff development, managing attendance, relief staffing, payroll submissions, and employee leave requests. Oversee daily retail food service operations to ensure efficient service delivery, including staffing, customer service, food production, inventory control, equipment maintenance, and issue resolution. Plan and manage menus, food production, and catering services by developing recipes and menus, monitoring food costs, overseeing meal preparation and service, and coordinating catering events from planning through completion. Manage inventory, purchasing, and cost control by estimating food requirements, ordering and receiving supplies, resolving supplier discrepancies, maintaining stock levels and food rotations, conducting inventory counts, and monitoring expenditures. Ensure food safety, sanitation, quality assurance, and workplace safety compliance through audits, inspections, corrective actions, adherence to HACCP, WHMIS, and safe work practices, and reporting hazards or incidents promptly. Perform financial and administrative responsibilities including cash handling, daily cashouts, financial reconciliations, deposit preparation, record keeping, maintaining manuals and statistics, and participating in discrepancy investigations. Promote excellent customer service and continuous improvement by independently resolving customer concerns, updating standards and procedures, participating in staff meetings, conducting satisfaction surveys, and assisting with special events and related follow-up activities. Performs other related duties as assigned. About Food Services: Food Services plays a vital role in enhancing patient care and health outcomes by providing nutritious, high-quality meals tailored to diverse dietary needs. Our team includes dedicated professionals who work collaboratively to ensure meals meet the highest standards of care, serving patients, residents, and staff across Providence Health Care facilities. We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.