At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.

As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together. We are looking for warm, enthusiastic, self‑starting individuals who bring genuine hospitality to every conversation.

Under the guidance of the Manager, F&B Outlet or Shift Manager, the F&B Lead – Buffet plays a key role in orchestrating smooth, efficient, and guest‑focused service across our high‑volume buffet environment. This role supports daily operational flow, champions service excellence, and contributes to a safe, welcoming, and development‑focused workplace for all team members. The F&B Lead models professionalism, consistency, and hospitality while ensuring alignment with company policies, regulatory requirements, and brand standards.

Your warm presence, attention to detail, and commitment to exceptional service will help create the elevated, welcoming environment that keeps guests returning to River Rock year after year.

Key Responsibilities

• Oversees buffet operations during assigned shifts, ensuring service readiness, cleanliness, replenishment cadence, and guest flow 
• Acts as a lead server or host/hostess, setting the tone for warm, efficient, and intuitive guest service 
• Completes end‑of‑shift reports with accuracy and attention to operational details 
• Supports month‑end inventory counts and contributes to cost‑control practices 
• Executes special projects or operational initiatives assigned by F&B leadership 
• Communicates effectively with culinary, stewarding, facilities, and other operational teams to maintain seamless service 
• Builds strong working relationships with guests, ownership, and team members 
• Ensures compliance with licensing laws, food safety, sanitation standards, and all regulatory requirements 
• Performs additional duties as assigned to support buffet operations and team success
• Perform other duties as assigned.

Qualifications

• Must be available to work a flexible schedule including evenings weekends and holidays
• Minimum 1 year of food & beverage experience; supervisory exposure considered an asset
• Proficiency with MS Office and familiarity with POS systems 
• Strong interpersonal and communication skills, with a guest‑first mindset
• Ability to manage multiple priorities in a fast‑paced buffet environment 
• Serving It Right certification 
• Demonstrated ability to exceed guest expectations through timely, service‑oriented
• Experience using Open Table Platform an asset
• Serving it Right Certification
• Ability to clear a criminal record check 

Work Environment Considerations

Standing for extended periods and supporting the operation during non‑traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences.

Comprehensive Benefits

Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:

• Extended health and dental coverage
• Company pension plan with matching contributions
• Employee and family assistance programs
• Paid time off 

Exclusive Staff Perks

Team members enjoy a variety of discounts across the resort, including:

• Dining discounts, including at Gordon Ramsay Steak
• Hotel discounts

Easy, Reliable Commuting

With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.