Now, If You Were To Come On Board As a Hospitality Manager, We’d Ask You To Do The Following For Us

Provide engaging and anticipative service to all office employees, executives, and visitors. Lead a team and manage all HR functions, support, payroll, and associate development plans. Perform administrative tasks and provide guidance to the team including time-off and daily coverage schedules. Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks. Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else. Work closely with client facilities and technology teams and other key stakeholders to ensure a flawless in-office experience and continuously improve processes. Collaborate with internal partners on the entire meeting and event lifecycle, including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, and management of logistics. Coordinate with external vendors and catering suppliers, ensuring the highest level of satisfaction for in-office and external meetings and events. Support and carry out security, fire, health, and safety guidelines as required. Coordinate with third-party vendors relating to systems and maintenance. Register and check in clients and visitors using internal systems. Assist with room setups and AV support. Perform light housekeeping and other duties as required.

Role

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

Degree or working experience in a luxury hospitality environment (corporate, restaurant, or hotel) — events and catering experience strongly preferred. At least 3 years in a supervisory or management role for a small to medium-sized team. Demonstrated exceptional leadership and management skills, with the ability to effectively oversee a dynamic team. Excellent written and verbal communication skills. Strong relationship building, executive presence, and interpersonal skills. Strong analytical and adaptability skills. Strong technical aptitude and ability to learn and operate internal and external systems. Ability to manage competing priorities and meet frequent deadlines. Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint). Proficiency in event management or rooms booking software is a bonus. Resourceful learner with an improvement mindset, and strong critical thinking and problem-solving abilities. Thrives in a dynamic, demanding, and active environment. Flexibility in work hours to support events as needed. Willingness to travel as needed for in-person meetings with Concierge Associate team members in other cities.

Bilingual in French and English.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.