JOIN OUR TEAM AT THE BRAND NEW RED ROOF PLUS+ VANCOUVER AIRPORT

We are seeking a dedicated House Attendant who is committed to maintaining clean, comfortable, and welcoming atmosphere while delivering exceptional guest experiences. This role requires a detail-oriented, reliable, and service-focused individual who can efficiently clean and prepare guest requests, and help maintain the hotels high standards of cleanliness, presentation and overall guest satisfaction. 

As a House Attendant, you will enjoy a comprehensive benefits package, including:

• Group health benefits plan 
• Complimentary on-site parking 
• Employee recognition programs 
• Employee referral program 
• Travel discount program 
• Educational assistance program

JOB SUMMARY

Responsible for maintaining cleanliness and overall appearance of all back of the house areas, outside grounds and certain designated public areas, in a timely and organized manner, ensuring a safe and secure environment. Assist Room Attendants by performing assigned “heavy” tasks. Respond to guest requests in a timely manner.

DUTIES AND RESPONSIBILITIES

• Responsible for maintaining a consistent high level of cleanliness in guest corridors, guest laundry and vending areas, linen- and storage rooms, service elevators and all back of the house areas, by following set cleaning procedures and continuous monitoring.
• Assist Room Attendants by collecting soiled linen and trash from the housekeeping carts, moving furniture and cleaning fireplaces as per assignment or set procedures.
• Responsible for the consistent clean and tidy appearance of all outside grounds, parkade and flat roof areas. Assist with periodical cleaning task in these areas.
• Take ownership of the timely completion and documentation of rotating cleaning tasks for assigned areas, according to procedures and standards.
• Responsible for the collecting, sorting and removal of recyclables, as per guidelines.
• The immediate reporting of unsafe conditions and needed repairs, as per guidelines.
• Work in such a careful manner that damage to the building and its contents is prevented at all times.
• Complete all tasks in such a way that this will never cause major disruption and inconvenience to our guests and staff.
• Maintain cleaning equipment to the required standard of appearance and repair and ensure nothing is left unattended in guest corridors or other public areas.
• Respond to guest requests and deliver required supplies in a professional manner, within set timeframe.
• Delivery and set up of roll-aways and cribs, according to procedure.
• Work in accordance with Health and Safety mandates and Departmental Loss Prevention rules.
• Show continuous support for all environmental- and energy conservation initiatives.
• Handle chemicals as per WHMIS regulations.
• Ensure the security of all guest property, including lost & found items, storage rooms and equipment, by following guidelines provided.

QUALIFICATIONS AND SKILLS

• Must be able to speak, read, write and understand English.
• Able to physically meet the responsibilities of the position i.e. walk/stand for a long period of time, carry and lift items weighing as much as 20 lbs and pull/push up to 200 lbs.
• Passion for customer service and attention to detail.
• Capable of creative problem solving i.e. will take appropriate risks to satisfy guests.
• Good communication skills, approachable, friendly demeanor, and a positive attitude at all times.
• Proven ability to excel in a team environment.
• Prior housekeeping experience preferred but not necessary.
• Knowledge of WHMIS preferred but not required.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.