Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting directly to the Hotel General Manager, with a dotted line to the Home Office Director of Food & Beverage Operations, the Director of Food & Beverage is responsible for the overall operational and financial success of all F&B operations at the Metcalfe Hotel. This includes ensuring a seamless and memorable guest experience across restaurant and banquet operations. The Director will oversee two distinct food and beverage outlets, including the successful launch and opening of a new outlet scheduled for the summer. The Director will also cultivate a strong service culture by inspiring and empowering their teams, prioritizing the employee experience, and upholding the highest standards of hospitality and excellence.

RESPONSIBILITIES:

• Responsible for managing the F&B operations including the restaurant, bar, room service and in-house event catering.
• Responsible for achieving the highest level of guest satisfaction, eliciting guest feedback and resolving complaints with empathy and grace.
• Lead, motivate, hire, coach, develop and mentor employees of the department; strive to achieve the highest level of employee satisfaction.
• Prepare weekly staffing schedules in collaboration with the Executive Chef based on hotel and restaurant operations, while managing labor costs.
• Conduct regular departmental meetings including daily meetings.
• Establish and maintain departmental budgets and forecasts to achieve desired profitability.
• Responsible for meeting industry standard success indicators.
• Work with the Marketing team to develop and implement business strategies including promotions and menu development.
• Oversee the planning, execution, and service delivery of banquet events, meetings, conferences, and group functions, ensuring operational excellence and guest satisfaction.
• Collaborate with Sales and Events teams to ensure seamless coordination and successful execution of all banquet functions.
• Drive restaurant revenue and ensure financial performance aligns with business goals. Financial awareness is an asset.
• Prepare and present monthly period-end performance reports to ownership, highlighting key metrics and opportunities for growth.
• Oversee and control labor costs, as well as liquor, wine, and beer costs, ensuring optimal profitability while maintaining quality standards.
• Ensure all company policies are followed with regards to financial transactions including payroll and inventory.
• Work with the Human Resources on recruitment, employee relations and performance management when required.
• Work closely with the other departments of the hotel.
• Follow Company policies and procedures.

QUALIFICATIONS:

• At least 5 years of leadership experience in restaurants, banquets and F&B operations.
• Prior experience in Hotel F&B operation, an asset.
• Proven ability to manage and execute large-scale events and banquet operations.
• Strong financial acumen and knowledge in labor and food cost management.
• Ability to motivate and inspire a team through leading by example.
• Strong leadership and training skills.
• Excellent communication skills.
• Strong ability to multi-task and work in a fast-paced environment.
• Ability to work within a team environment but also under minimal supervision.
• Detail oriented with strong organizational skills.
• Strong literacy skills both verbal and written.
• Able to work evenings, weekends and holidays.
• Bilingualism, an asset
• Computer literacy (PMS, Excel, Word, internet, email, etc.)

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• Performance Bonus
• Employee parking
• Complimentary meal program in our restaurants
• Dry cleaning
• Phone allowance
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.