The Food & Beverage Outlets Manager is responsible for supporting the Director, Food & Beverage in the strategic business planning, leadership and administration of the Food & Beverage Outlets. The primary focus will be on revenue generating and team/department success in WinSport’s Garden Café, Food Hall, Legacy Cafe, EightyEight Bar & Grill, WinSport Hockey House and Concessions as well as assisting the Catering department where required.

WHAT YOU WILL BE DOING:

• Direct all aspects of the front-of-house operation of WinSport’s food service locations including: The Garden Café, Food Hall, Legacy Café, EightyEight Bar & Grill, WinSport Hockey House, and Concessions.
• Help create and manage the annual budget for the food service areas.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Work closely with supporting departments to maximize profit contribution of the F&B outlets to the organization.
• Ensure the departments are reaching objectives by maintaining strong involvement in day-to-day operations.
• Develop the staff schedule for all areas and process department payroll.
• Develop and execute departments business plans and adjust as required.
• Recruit and train team members for all F&B outlets.
• Encourage exceptional service, repeat business and loyalty while supporting the WinSport Brand.
• Coach, mentor and support the Assistant Managers and shift leads in reaching objectives, promoting performance and creativity.
• Along with Marketing Manager, lead development and execution of the department’s marketing plan. Ensure WinSport website for F&B is current and accurate.
• Examine reports (e. g. inventory, sales and daily reports) to determine the operational activities and ensure optimum performance.
• Update and maintain point-of-sale functionality to support accurate transactions, menu updates, pricing changes and reporting for operational efficiency.
• Analyze and report on the daily, monthly and annual key performance indicators and industry trends of the department.
• Manage monthly inventory and cost controls / wastage for food and beverage products.
• Order and maintain alcohol stock in all F&B outlets. Develop liquor, wine and beer menus.
• Develop and maintain relationships with suppliers and external customers.
• Develop, maintain and review department operational policies and procedures.
• Always demonstrate a safe work practice by adhering to all WinSport safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers, direct reports and WinSport guests.
• Be mindful of all safety hazards/concerns within the work environment and ensure all safety issues are reported to the appropriate individuals.
• Review all OH&S notices/meeting minutes as they are distributed or posted on OH&S boards located within all departments.
• Other duties as assigned

WHAT YOU BRING:  

• Post-Secondary education in Food & Beverage or Hospitality Management or a related field preferred.
• Minimum 5 years’ experience in the food & beverage, hospitality, exhibitions or non-profit industries an asset.
• 3+ years’ experience managing & leading a team.
• High level of proficiency in Microsoft applications.
• F&B / hospitality POS systems experience.
• Well-developed presentation and written communication skills.
• ProServe Certified.
• Detailed food, wine, liquor and beer knowledge.
• Class 5 driver's license.

YOU WILL BE:

• Manual dexterity required to use desktop computers and peripherals.
• Walking and standing up for extended periods of time.
• Occasional pushing, pulling, lifting or carrying up to 50lbs.
• Work schedule will include evenings, weekends and holidays when necessary.

WINSPORT MANAGER BEHAVIOR EXPECTATIONS

• Collaboration

  • Coordinates work across teams and consults key partners early to deliver outcomes
  • Removes barriers and roadblocks to progress, including partner-related issues
  • Balances priorities and resources

• Safety

  • Identifies patterns and recurring safety risks
  • Adjusts plans, staffing, or resources to reduce risk
  • Ensures teams are trained and prepared

• Integrity

  • Holds teams accountable for commitments and performance
  • Makes fair, ethical, and transparent decisions with teams and partners
  • Addresses underperformance and builds trust through honest, transparent dialogue and genuine care

• Sustainability

  • Aligns work and resources to achieve goals using performance data and trends
  • Makes trade-offs based on outcomes, capacity, and metrics
  • Builds team capacity through planning, pacing, and recovery

• Inspiration

  • Creates environments where teams deliver confident, consistent guest experiences
  • Uses guest insight and feedback to guide improvements and innovation
  • Acts with urgency to turn ideas into better experiences

• Belonging

  • Ensures team members are included in decisions that affect their work
  • Uses feedback to reduce barriers, frustration, and disengagement
  • Builds trust through consistent, fair, and respectful leadership

WHAT WE CAN OFFER YOU:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of: 

• Comprehensive Benefits Package
• Free Park pass 
• Free parking 
• Food, beverage, retail and program discounts 
• Access to our world-class gym facility 

We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.  

DISCOVER, DEVELOP, AND EXCEL WITH WINSPORT

Working with WinSport means you will be part of creating one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.