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NPC/Sandman Hotel Group/Sutton Place Hotel logo

front office manager, hotel

Red Deer, AB
CA$49,005/yearly
Permanent employment Full time

Top Benefits

Dental plan
Health care plan
Vision care benefits

About the role

Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Conduct training sessions. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Implement marketing activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Manage events. Organize and maintain inventory. Supervision: 5-10 people. Computer and technology knowledge: MS Word. MS Office. MS Outlook. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Experience: 2 years to less than 3 years. Employment terms options: To be determined. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Other benefits. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Supports newcomers and/or refugees with foreign credential recognition. Support for youths: Participates in a government or community program or initiative that supports youth employment. Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

About NPC/Sandman Hotel Group/Sutton Place Hotel