Front Desk Receptionist / Front Desk Manager

Inn Towne Motel ? Hope, BC

Inn Towne Motel is seeking a friendly, reliable, and customer-focused Front Desk Receptionist / Front Desk Manager to join our team. We are looking for someone with a positive attitude, strong communication skills, and experience in the hotel or hospitality industry. The ideal candidate is honest, dependable, organized, and committed to providing excellent guest service.

Job Requirements

• Secondary (high) school graduation certificate or equivalent experience
• Previous experience in hotel, motel, or hospitality operations is preferred
• Experience with reservations systems and basic office software is an asset
• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team

Computer & Office Skills

• Word processing software
• Spreadsheet applications
• Internet and email
• Database and reservation systems
• General office equipment and clerical tasks

Responsibilities

• Greet and register arriving guests
• Take, update, cancel, and manage room reservations
• Assign rooms and provide information about motel facilities and local attractions
• Process guest check-ins and check-outs
• Calculate charges, process payments, and balance cash reports
• Handle guest inquiries, concerns, and complaints professionally
• Answer telephone calls and respond to emails
• Maintain reservation records, room availability, and inventory
• Perform general clerical duties including filing, photocopying, and record keeping
• Assist with light housekeeping duties when required
• Follow safety and emergency procedures
• Provide exceptional customer service at all times

Work Environment

• Fast-paced environment
• Attention to detail required
• Ability to work under pressure
• Overtime and weekend shifts may be required
• Staff accommodation available
• Remote location
• Willingness to relocate is an asset

Personal Qualities

• Friendly and professional attitude
• Honest, loyal, and dependable
• Strong organizational and problem-solving skills
• Flexible and adaptable
• Team-oriented with excellent communication skills

Benefits

• Flexible working hours
• Vacation and paid time off
• Staff accommodation available

If you'd like, I can also help you create:

• a shorter Indeed version
• a more attractive modern hospitality-style ad
• a Front Desk Manager version with higher responsibilities/pay
• a Facebook hiring post
• or a professional interview question list for applicants.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour