Looking for meaningful work where you can make a difference every day?

Join a company that believes in Making Today Great!

Work for a premier retirement community and employer in Carleton Place.

Be part of a team that shares a passion for creating exceptional experiences and see why we're Happier Here™.

Enjoy a competitive salary, health benefits, team meals, vacation, sick pay, and more!

You. You are a hands-on leader who takes pride in creating exceptional experiences for Community Members and Team Members alike. You are passionate about customer service, operational excellence, facilities management, and building strong teams. You thrive in a fast-paced environment, enjoy solving problems, and understand how great leadership contributes to a vibrant and welcoming retirement community. With experience in hospitality, retirement living, property management, healthcare, or a related service industry, you know how to balance people, processes, and performance while never losing sight of what matters most—our Community Members. If leadership, service, innovation, and the opportunity to make a meaningful difference are important to you, we'd love to hear from you.

Us. What do you get when a team of experienced industry professionals combines their passion and decides it's time to raise the bar in retirement living? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great!

The Career. As Services Manager for V!VA Waterside, you will be a key member of the Management Team, leading a diverse portfolio that includes Concierge Services, Administration, Environmental Services, Health & Safety, and Community Member support. Reporting to the Community Director, you will lead and mentor a team of approximately 10–12 Team Members while overseeing the systems, services, and day-to-day operations that help create an exceptional experience for Community Members and their families. From supporting the successful welcome of new Community Members and overseeing payroll and accounting processes, to leading housekeeping, maintenance, and health and safety initiatives, you will play an integral role in ensuring the community operates efficiently, safely, and with a strong focus on customer service.

Key Responsibilities: • Oversee community administrative functions, including payroll, accounts receivable and payable processes, Team Member files, and customer service systems, ensuring accuracy, efficiency, and exceptional service. • Manage Community Member files and Concierge department systems and communication protocols in cooperation with the Community Director. • Manage the day-to-day operations of maintenance and housekeeping, including service contracts, systems management, building upkeep, and housekeeping services for Community Members. • Provide leadership to Joint Health and Safety Committee, Fire Safety, and Quality Improvement programs, including conducting fire safety training for Team Members and overseeing monthly fire drills. • Conduct hiring, onboarding, training, scheduling and performance management for Concierge, Housekeeping and Maintenance Team Members, ensuring resources are effectively managed and service standards are consistently achieved. • Maintain the highest standards of cleanliness, safety, and maintenance throughout the Community. • Assist the Community Director in developing the annual business plan by providing input regarding Environmental Services, operating budgets, capital plans, talent and training plans, and Health & Safety/Risk Management initiatives. • Establish annual goals and objectives for the department and evaluate and report on results. • Role model and champion excellence in customer service throughout the Community.

Qualifications: • Minimum 5 years of progressive experience in hospitality, retirement living, property management, customer service, or a related service-focused environment. • Minimum 3-5 years management experience in a similar environment • Post secondary education in a related field or trade is an asset • Strong written and verbal communication skills, with the ability to interact effectively in a leadership capacity with Community Members, families, external services, and community partners. • Strong computer skills, including proficiency with Microsoft Outlook, Word, Excel, and other job-related software applications. • Ability to work flexible hours, including weekends, and participate in an on-call rotation for emergencies. • Ability to bend, stretch, sit, and stand for extended periods and lift up to 50 lbs. • Ability to communicate effectively in both verbal and written English. • Valid driver’s license

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Successful applicants will be required to provide proof of eligibility to work in Canada. V!VA Retirement Communities operates within the vulnerable sector, and the well-being of our Community Members and Team Members is of the utmost importance. For this reason, V!VA Retirement Communities requires all new Team Members to be vaccinated against COVID-19. Accommodation, including for those who cannot be vaccinated due to religious or medical reasons, will be provided in accordance with V!VA Retirement Communities' obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

Additional Information Annual Salary: $67 -71 K We use AI tools in screening applications Vacancy Status: Vacant