Night Concierge
Top Benefits
About the role
An Extraordinary Opportunity Awaits - V!VA Leaside Opens in 2026!
Would you like to fill your time with meaningful, fulfilling work for Seniors?
Join the exclusive launch team at V!VA Leaside - Toronto's premier luxury retirement residence
Craft a truly exceptional lifestyle experience from the ground up in one of the city's most prestigious neighbourhoods
Join a company that believes in Making Today Great!
Be a part of a distinguished founding team curating an exceptional lifestyle experience for our Community Members from day one
Surround yourself with excellence, compassion, and innovation - and discover why we are Happier Here™!
Enjoy competitive salary, health benefits, team meals, vacation, sick pay, and more!
You.
You are a warm, energetic, and service-focused professional who enjoys helping others and creating exceptional experiences. You take pride in being organized, dependable, and detail-oriented while delivering outstanding customer service to Community Members, families, guests, and Team Members.
You enjoy working in a fast-paced environment and understand the importance of safety, professionalism, and teamwork. Whether assisting Community Members, supporting guests, or maintaining a welcoming overnight environment, you approach each day with a positive attitude and a commitment to Making Today Great!
If making a difference in people's lives is important to you, we would love to hear from you.
Us.
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement industry?
You get V!VA Retirement Communities.
At V!VA, we aren't about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire one another and deliver the highest standards of hospitality, customer service, and performance. We put people first and are looking for individuals who share our purpose of Making Today Great!
The Career.
As a Night Concierge / Security Team Member at a V!VA Retirement Community, you will be responsible for providing exceptional overnight service while helping to ensure the safety, comfort, and security of Community Members, guests, and Team Members.
Working closely with the Wellness Team and Community leadership, you will monitor building access, conduct security rounds, respond to emergencies, support Community Member requests, and help maintain a safe, welcoming, and well-presented environment overnight. You will play an important role in providing peace of mind to Community Members and their families while supporting the Community's commitment to exceptional service.
You will serve as a role model for V!VA's Values and Culture, creating an environment where Community Members, guests, and Team Members feel welcomed, respected, valued, and safe.
Key Responsibilities
Provide a warm, welcoming, and professional presence for Community Members, families, guests, and visitors Monitor building access points, entrances, exits, and parking areas to help maintain Community safety and security Control guest entry and verify visitor access after hours Conduct regular security rounds of interior and exterior Community spaces Monitor CCTV systems, alarms, and security systems and respond appropriately to unusual activity Respond to emergency situations, security concerns, and Community Member requests in a calm and professional manner Contact Emergency Services, emergency contacts, or Community leadership as required Support emergency response procedures and provide assistance to emergency responders when required Identify, document, and report safety, security, maintenance, or environmental concerns Monitor the cleanliness, presentation, and overall appearance of key common areas to help ensure a welcoming overnight environment Work closely with the overnight Wellness Team to support the safety, well-being, and comfort of Community Members Communicate incidents, concerns, and updates effectively during shift handovers Maintain accurate records, logs, incident reports, and Community Member documentation Assist Community Members with transportation arrangements, bookings, reservations, and general concierge requests when required Ensure concerns and requests are responded to promptly and professionally Provide exceptional customer service while fostering positive relationships with Community Members, families, guests, and Team Members Support infection prevention and control practices when required Participate in audits, inspections, and compliance activities as assigned Adhere to all V!VA policies, procedures, health and safety requirements, and service standards Other duties and special projects as assigned
Qualifications
Previous experience in concierge services, hospitality, customer service, security, retirement living, healthcare, or a related environment is considered an asset Excellent customer service, interpersonal, and relationship-building skills Passion for creating positive first impressions and delivering exceptional service experiences A calm, professional, and reassuring approach when interacting with Community Members, guests, families, and Team Members Strong observational, problem-solving, and decision-making abilities Ability to work independently and collaboratively as part of a team Excellent verbal and written communication skills Comfortable responding to emergencies and managing challenging situations with professionalism Proficiency with Microsoft Office applications, including Outlook, Word, and Excel Ability to maintain accurate documentation and incident reports Valid CPR/First Aid certification required Smart Serve certification is considered an asset Valid Vulnerable Sector Screening (VSS) required Ability to safely lift, carry, push, and move up to 50 lbs Ability to work overnight shifts, weekends, and statutory holidays as required Available for call-ins and emergency coverage when required Able to effectively communicate in verbal and written English
V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.
V!VA Retirement Communities operates within the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.
Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.
Additional Information
Wage: $26 per Hour We use AI tools in screening applications Vacancy Status: New
Now Hiring - V!VA Leaside Opening Team
Join us at our upcoming V!VA Leaside Job Fair
We’re hiring for our newest community opening Fall 2026—and we’d love to meet you.
July 17 & 18 | 11:00 AM - 5:00 PM
Leaside Memorial Community Gardens - William Lea Room
1073 Millwood Rd., Toronto, ON
Walk-ins welcome — bring your resume and your energy!
RSVP: https://viva-retirement-communities.applynow.net.au/jobs/ViVA142510226
Learn more: Leaside Retirement Living | VIVA Retirement Communities
Please note: Due to the anticipated volume of interest, only candidates selected to move forward in the hiring process will be contacted. We kindly ask that you do not send follow-up emails or call regarding the status of your application. Candidate updates will be provided in early August.
Similar Jobs
Night Concierge
Top Benefits
About the role
An Extraordinary Opportunity Awaits - V!VA Leaside Opens in 2026!
Would you like to fill your time with meaningful, fulfilling work for Seniors?
Join the exclusive launch team at V!VA Leaside - Toronto's premier luxury retirement residence
Craft a truly exceptional lifestyle experience from the ground up in one of the city's most prestigious neighbourhoods
Join a company that believes in Making Today Great!
Be a part of a distinguished founding team curating an exceptional lifestyle experience for our Community Members from day one
Surround yourself with excellence, compassion, and innovation - and discover why we are Happier Here™!
Enjoy competitive salary, health benefits, team meals, vacation, sick pay, and more!
You.
You are a warm, energetic, and service-focused professional who enjoys helping others and creating exceptional experiences. You take pride in being organized, dependable, and detail-oriented while delivering outstanding customer service to Community Members, families, guests, and Team Members.
You enjoy working in a fast-paced environment and understand the importance of safety, professionalism, and teamwork. Whether assisting Community Members, supporting guests, or maintaining a welcoming overnight environment, you approach each day with a positive attitude and a commitment to Making Today Great!
If making a difference in people's lives is important to you, we would love to hear from you.
Us.
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement industry?
You get V!VA Retirement Communities.
At V!VA, we aren't about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire one another and deliver the highest standards of hospitality, customer service, and performance. We put people first and are looking for individuals who share our purpose of Making Today Great!
The Career.
As a Night Concierge / Security Team Member at a V!VA Retirement Community, you will be responsible for providing exceptional overnight service while helping to ensure the safety, comfort, and security of Community Members, guests, and Team Members.
Working closely with the Wellness Team and Community leadership, you will monitor building access, conduct security rounds, respond to emergencies, support Community Member requests, and help maintain a safe, welcoming, and well-presented environment overnight. You will play an important role in providing peace of mind to Community Members and their families while supporting the Community's commitment to exceptional service.
You will serve as a role model for V!VA's Values and Culture, creating an environment where Community Members, guests, and Team Members feel welcomed, respected, valued, and safe.
Key Responsibilities
Provide a warm, welcoming, and professional presence for Community Members, families, guests, and visitors Monitor building access points, entrances, exits, and parking areas to help maintain Community safety and security Control guest entry and verify visitor access after hours Conduct regular security rounds of interior and exterior Community spaces Monitor CCTV systems, alarms, and security systems and respond appropriately to unusual activity Respond to emergency situations, security concerns, and Community Member requests in a calm and professional manner Contact Emergency Services, emergency contacts, or Community leadership as required Support emergency response procedures and provide assistance to emergency responders when required Identify, document, and report safety, security, maintenance, or environmental concerns Monitor the cleanliness, presentation, and overall appearance of key common areas to help ensure a welcoming overnight environment Work closely with the overnight Wellness Team to support the safety, well-being, and comfort of Community Members Communicate incidents, concerns, and updates effectively during shift handovers Maintain accurate records, logs, incident reports, and Community Member documentation Assist Community Members with transportation arrangements, bookings, reservations, and general concierge requests when required Ensure concerns and requests are responded to promptly and professionally Provide exceptional customer service while fostering positive relationships with Community Members, families, guests, and Team Members Support infection prevention and control practices when required Participate in audits, inspections, and compliance activities as assigned Adhere to all V!VA policies, procedures, health and safety requirements, and service standards Other duties and special projects as assigned
Qualifications
Previous experience in concierge services, hospitality, customer service, security, retirement living, healthcare, or a related environment is considered an asset Excellent customer service, interpersonal, and relationship-building skills Passion for creating positive first impressions and delivering exceptional service experiences A calm, professional, and reassuring approach when interacting with Community Members, guests, families, and Team Members Strong observational, problem-solving, and decision-making abilities Ability to work independently and collaboratively as part of a team Excellent verbal and written communication skills Comfortable responding to emergencies and managing challenging situations with professionalism Proficiency with Microsoft Office applications, including Outlook, Word, and Excel Ability to maintain accurate documentation and incident reports Valid CPR/First Aid certification required Smart Serve certification is considered an asset Valid Vulnerable Sector Screening (VSS) required Ability to safely lift, carry, push, and move up to 50 lbs Ability to work overnight shifts, weekends, and statutory holidays as required Available for call-ins and emergency coverage when required Able to effectively communicate in verbal and written English
V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.
V!VA Retirement Communities operates within the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.
Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.
Additional Information
Wage: $26 per Hour We use AI tools in screening applications Vacancy Status: New
Now Hiring - V!VA Leaside Opening Team
Join us at our upcoming V!VA Leaside Job Fair
We’re hiring for our newest community opening Fall 2026—and we’d love to meet you.
July 17 & 18 | 11:00 AM - 5:00 PM
Leaside Memorial Community Gardens - William Lea Room
1073 Millwood Rd., Toronto, ON
Walk-ins welcome — bring your resume and your energy!
RSVP: https://viva-retirement-communities.applynow.net.au/jobs/ViVA142510226
Learn more: Leaside Retirement Living | VIVA Retirement Communities
Please note: Due to the anticipated volume of interest, only candidates selected to move forward in the hiring process will be contacted. We kindly ask that you do not send follow-up emails or call regarding the status of your application. Candidate updates will be provided in early August.