Senior On-Site Service Specialist, Hospitality
About the role
About the Role
As a Hospitality Clerk , you will play a key role in creating an exceptional experience for our clients by ensuring every meeting and event runs seamlessly. Working closely with the Hospitality Coordinator and Site Manager, you’ll help set-up high quality food and beverages services, maintain welcoming and organized meeting spaces and common areas. In addition, you will process daily transactions for the on-site café.
This is an excellent opportunity for a service-oriented professional who takes pride in presentation, values attention to detail, and thrives in a fast-past, professional environment.
Key Responsibilities
Event & Meeting Support
- Prepare and set up meetings rooms for food and beverage service, following event orders and daily schedules.
- Deliver, retrieve and arrange catering orders; ensure prompt, professional service for all meetings and events.
- Break down and reset rooms according to timelines and cleanliness standards.
Food & Beverage Standards
- Follow the Firm’s Best Practices for food service and adhere to all food safety, sanitation and handling procedures.
- Ensure all tabletop items – linens, glassware, cutlery etc. are clean, polished and properly arranged.
- Support internal events by coordinating set-up and providing efficient service.
Facilities Support
- Maintain kitchen, café and coffee areas to a high standard of cleanliness and organization.
- Monitor and restock inventory supplies.
- Assist in receiving, storing and organizing deliveries.
Client Experience
- Deliver welcoming, professional and discreet customer service for all internal and external clients.
- Anticipate meeting and event needs to ensure seamless execution.
- Have a team-oriented approach to service delivery.
Qualifications
- High School Diploma or equivalent.
- Minimum of 2 years’ experience in hospitality, catering, or food service – preferably in a professional or corporate environment.
- Valid alcohol service certification (e.g., Serving it Right).
- Valid Food Safe Level 1 or equivalent.
- Ability to lift or push up to 30 lbs.
Skills & Attributes
- Service-oriented with strong attention to detail and professionalism.
- Excellent organizational and time management skills.
- Strong communication abilities; comfortable interacting with clients, guests and firm leadership.
- Adaptable and able to multitask in a fast-paced, high expectation environment.
- Team player with a positive attitude and commitment to maintain firm standards.
- Basic proficiency in Microsoft Office.
Why Join Us
- Be part of a respected, professional environment that values excellence in client service.
- Work alongside a supportive team with opportunities to grow within our hospitality and office functions.