guest services manager
Top Benefits
About the role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Hotel, motel, and restaurant management. Asset languages: Hindi. Urdu. Work site environment: Non-smoking. Air conditioned. Work setting: Staff accommodation available. Rural area. Relocation costs not covered by employer. Willing to relocate. Hotel, motel, resort. Budgetary responsibility: 0 - $100,000. Tasks: Develop and implement policies and procedures for daily operations. Supervise staff. Conduct performance reviews. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Prepare marketing plans. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Develop and implement business plans. Establish work schedules. Manage events. Organize and maintain inventory. Professionalism in customer service. Supervision: 3-4 people. Computer and technology knowledge: MS Word. MS Excel. MS Office. MS Outlook. MS PowerPoint. MS Windows. Google Drive. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Initiative. Team player. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Morning. Night. Other benefits: Free parking available. On-site amenities. On-site housing options. On-site recreation and activities. Team building opportunities. Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees. Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.