Customer Engagement Supervisor - Vitamins/Supplements
About the role
Customer Engagement
Customer Engagement Supervisor - Vitamins/Supplements
address 3975 Market Street SE, Calgary, AB T3M 2P2
Posting Date: 2026-02-26
Expiry Date: 2026-05-31
Job Type: Full-time
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The Customer Engagement Supervisor is responsible for the daily supervision of Customer Engagement Clerks and Experts within the Customer Engagement department. This includes the scheduling of daily activities including floor coverage and breaks. The Customer Engagement Supervisor will provide training and direction to Customer Engagement Clerks and will provide staff with feedback on their performance in the moment. The Customer Engagement Supervisor will be responsible for completing additional departmental activities and daily work. Additionally, Customer Engagement Supervisors are responsible for promoting and supporting in-store events and other marketing initiatives.
Community Natural Foods Customer Engagement Supervisors must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of CRE and maintain high customer satisfaction while growing sales.
Work Performed
Daily Supervision
Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team Schedule daily breaks of Clerks Train new Clerks and provide on-going training to members of the department Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development Enforce policy adherence
Customer Service & Engagement
Greet customers and engage with them in accordance with their interest, being attentive to their needs Communicate with customers with high level of professionalism and with a positive and friendly nature Address and answer questions about products, and the natural foods industry Share stories about our products, vendors and farmers with customers Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Product Knowledge
Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers
Active Promotion of Product
Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store. Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
Qualifications
High School diploma required 3-5 years retail experience High attention to detail, perceptive and attentive In depth knowledge of the Natural Foods Industry and its products Exceptional customer service skills Strong interpersonal communication – both verbal and written Comfort directing staff and providing feedback Exceptional conflict resolution- willingness to directly address concerns when they arise High initiative, Trouble shooting and problem-solving mindset Product knowledge and sales skills Passion for sharing information and stories of products, services, vendors and experiences High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times Perceptive and attentive to the needs of others Friendly, positive attitude and high energy Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment High care for product integrity and proper product handling Strong organizational skills & Self-motivated Computer knowledge & Time management skills High personal ethics and integrity Ability to work well under pressure and Dependability
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About Community Natural Foods
Community Natural Foods was founded in 1977 by the Wilkes brothers. The brothers grew Community with the intention of providing Calgarians with natural and organic food at a great price. The business flourished as discerning customers could now find delicious alternatives to the artificial ingredients found in many foods sold at conventional supermarkets.
In November 2019, Community Natural Foods was acquired by Calgary Co-op. Garry Wilkes desired to see the business grow in order to continue to be competitive in today's diversified health food environment. He wasn't interested in working with just anyone, though. He wanted to make sure our loyal customers would continue to receive the quality customer experience they have become accustomed to, and he wanted to see the business remain a Calgary-based one.
The two organizations share similar values, including a focus on lessening our environmental footprint and increasing the accessibility of health and wellness options for Calgarians.
Similar Jobs
Customer Engagement Supervisor - Vitamins/Supplements
About the role
Customer Engagement
Customer Engagement Supervisor - Vitamins/Supplements
address 3975 Market Street SE, Calgary, AB T3M 2P2
Posting Date: 2026-02-26
Expiry Date: 2026-05-31
Job Type: Full-time
Apply Now Back to Results
The Customer Engagement Supervisor is responsible for the daily supervision of Customer Engagement Clerks and Experts within the Customer Engagement department. This includes the scheduling of daily activities including floor coverage and breaks. The Customer Engagement Supervisor will provide training and direction to Customer Engagement Clerks and will provide staff with feedback on their performance in the moment. The Customer Engagement Supervisor will be responsible for completing additional departmental activities and daily work. Additionally, Customer Engagement Supervisors are responsible for promoting and supporting in-store events and other marketing initiatives.
Community Natural Foods Customer Engagement Supervisors must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of CRE and maintain high customer satisfaction while growing sales.
Work Performed
Daily Supervision
Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team Schedule daily breaks of Clerks Train new Clerks and provide on-going training to members of the department Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development Enforce policy adherence
Customer Service & Engagement
Greet customers and engage with them in accordance with their interest, being attentive to their needs Communicate with customers with high level of professionalism and with a positive and friendly nature Address and answer questions about products, and the natural foods industry Share stories about our products, vendors and farmers with customers Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Product Knowledge
Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers
Active Promotion of Product
Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store. Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
Qualifications
High School diploma required 3-5 years retail experience High attention to detail, perceptive and attentive In depth knowledge of the Natural Foods Industry and its products Exceptional customer service skills Strong interpersonal communication – both verbal and written Comfort directing staff and providing feedback Exceptional conflict resolution- willingness to directly address concerns when they arise High initiative, Trouble shooting and problem-solving mindset Product knowledge and sales skills Passion for sharing information and stories of products, services, vendors and experiences High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times Perceptive and attentive to the needs of others Friendly, positive attitude and high energy Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment High care for product integrity and proper product handling Strong organizational skills & Self-motivated Computer knowledge & Time management skills High personal ethics and integrity Ability to work well under pressure and Dependability
Apply Now Back to Results
Apply Now
Please enter your first name.
First Name*
Please enter your last name.
Last Name*
Please enter your email.
Email Address*
Phone Number
Please enter your country.
Country* None Canada United States
Please enter your state/province.
State/Province* None
Please enter your city.
City*
Please enter your zip/postal code.
ZIP/Postal Code*
A resume is required
×
Message
Your application was successfully sent!
Success!
Your application was successfully sent!
About Community Natural Foods
Community Natural Foods was founded in 1977 by the Wilkes brothers. The brothers grew Community with the intention of providing Calgarians with natural and organic food at a great price. The business flourished as discerning customers could now find delicious alternatives to the artificial ingredients found in many foods sold at conventional supermarkets.
In November 2019, Community Natural Foods was acquired by Calgary Co-op. Garry Wilkes desired to see the business grow in order to continue to be competitive in today's diversified health food environment. He wasn't interested in working with just anyone, though. He wanted to make sure our loyal customers would continue to receive the quality customer experience they have become accustomed to, and he wanted to see the business remain a Calgary-based one.
The two organizations share similar values, including a focus on lessening our environmental footprint and increasing the accessibility of health and wellness options for Calgarians.